Langlitz leathers

[wookster]

I sent a Motorcycle jacket to Langlitz for repairs. They made this jacket in the 70s for my brother in law and he mostly stored it until 2008 when he gave it to me. It is still in excellent condition but the sleeve zipper broke. I use this jacket at least once a week in the winter and keep it clean and coated with Langlitz leather treatment. I asked them to check the jacket over and make any necessary repairs. I got the jacket back after a $175.00 charge for fixing the sleeve zippers but the jacket came back with the elbow pad ripped loose. I called them and sent them pictures . I talked to an angry man named Bennie that said in his words NO WAY WE DID THIS 100 PERCENT NOT 99 PERCENT BUT 100 PERCENT WE DIDN'T DO THIS. He then told me he would eat the shipping if I put it in a USPS box for 15 dollars. ( I was charged $25.00 by Langlitz for return shipping ) I'll throw a check in for 15 even though we didn't do it, he said. I have no idea if he was going to charge me for the repair because I couldn't get a word into his angry rant before he hung up. No way I'm sending it back to that guy. IF THIS IS AN EXAMPLE OF THEIR CUSTOMER SERVICE YOU DON'T WANT TO GO THERE.