The Sportster and Buell Motorcycle Forum - The XLFORUM®
 

Go Back   The Sportster and Buell Motorcycle Forum - The XLFORUM® > SPORTSTER MOTORCYCLE & BUELL MOTORCYCLE FORUM - GENERAL DISCUSSION > Dear Harley-Davidson Inc.
XLF Blogs XLF Arcade XLF Disclaimer/Privacy Statement/Terms Of Use

Dear Harley-Davidson Inc. Here is where you can post a message to Harley-Davidson. Please do not expect answers. This is only meant as a place where the Motor Company can view issues that their customers have.

Active Threads
0 900 dual carb front head
Last Post: Glamazon
Posted On: 8 Minutes Ago
Replies: 22
Views: 760
0 hi from anchorage AK
Last Post: charles907
Posted On: 17 Minutes Ago
Replies: 0
Views: 3
0 Crusty's Travels
Last Post: ChinCactus
Posted On: 37 Minutes Ago
Replies: 2,017
Views: 243,053
0 The good and the bad
Last Post: seajay
Posted On: 43 Minutes Ago
Replies: 0
Views: 18
0 Harley Davidson Street 750 and Street 500/New Liquid-Cooled Revolution X Engines
Last Post: NLXL
Posted On: 1 Hour Ago
Replies: 1,217
Views: 163,041
0 PLEASE READ THIS Before You Post In 'The BUY - SELL - TRADE Zone'!
Last Post: Folkie
Posted On: 1 Hour Ago
Replies: 1
Views: 190
0 Official XL Forum Random Image Thread (NO NUDITY!)
Last Post: Stairman
Posted On: 1 Hour Ago
Replies: 43,198
Views: 6,742,062
0 1986-90 Evo Sportsters: What every owner should know but were afraid to ask
Last Post: Four Speed
Posted On: 2 Hours Ago
Replies: 272
Views: 31,201
0 Roads I'd like to ride.
Last Post: Stairman
Posted On: 2 Hours Ago
Replies: 1,419
Views: 123,434
0 Hottie of the day, no nudity.
Last Post: Stairman
Posted On: 2 Hours Ago
Replies: 10,330
Views: 907,904
0 Air Filter Soaks With Gas
Last Post: 93sportsXLH
Posted On: 2 Hours Ago
Replies: 23
Views: 395
0 Solo spring seat... without springs?
Last Post: Glamazon
Posted On: 2 Hours Ago
Replies: 19
Views: 433
0 What did you do for your sporty Today?
Last Post: Glamazon
Posted On: 2 Hours Ago
Replies: 5,743
Views: 711,367
0 What brand synthetic oil do you use
Last Post: Four Speed
Posted On: 3 Hours Ago
Replies: 407
Views: 101,300
0 Forum problems???
Last Post: Ireeman
Posted On: 4 Hours Ago
Replies: 87
Views: 3,679
0 Buell lightning
Last Post: Ireeman
Posted On: 4 Hours Ago
Replies: 10
Views: 392
0 Suzuki's Radar Reflector Idea
Last Post: Ireeman
Posted On: 4 Hours Ago
Replies: 2
Views: 69
0 Iree's late night cafe
Last Post: Ireeman
Posted On: 5 Hours Ago
Replies: 1,124
Views: 140,239
0 2 into 1 exhaust build
Last Post: cazz1000
Posted On: 6 Hours Ago
Replies: 35
Views: 6,924
0 Project Strociek
Last Post: Yakcm2
Posted On: 7 Hours Ago
Replies: 31
Views: 1,846
0 WTF Happened
Last Post: iNSaNeSHaNe
Posted On: 7 Hours Ago
Replies: 955
Views: 164,350
0 Was your 1st bike a Sportster?
Last Post: Yakcm2
Posted On: 7 Hours Ago
Replies: 982
Views: 220,773
0 2005 1200R - installing new TC88A, but where do I find maps?
Last Post: Steamboat_Willy
Posted On: 7 Hours Ago
Replies: 12
Views: 209
0 08 Nightster No Start
Last Post: sportsterdoc
Posted On: 8 Hours Ago
Replies: 8
Views: 247
0 Have you ever bought Viagra or any other drug....
Last Post: jammantoo
Posted On: 8 Hours Ago
Replies: 36
Views: 34,202
7 Oldest Motorcycle You've Owned
Last Post: LLOYD883
Posted On: 8 Hours Ago
Replies: 45
Views: 1,815
0 ParrotHead's 2019 Winter/Spring maintenance
Last Post: BKB
Posted On: 8 Hours Ago
Replies: 52
Views: 13,425
0 Nightster suspension upgrade (RK). Who has em?
Last Post: SportyHD
Posted On: 9 Hours Ago
Replies: 18
Views: 7,758
5 Do you feel you pay too much for Motorcycle Insurance?
Last Post: Eric Von Zipper
Posted On: 9 Hours Ago
Replies: 20
Views: 798
0 Sportster in custom softail frame
Last Post: sportsterpaul
Posted On: 9 Hours Ago
Replies: 33
Views: 923
More...
Members Birthdays
Phillober, Shorty65 (86), Wayne Rogers (73), DaleG (66), Gfox (66), BillSmith, joop (63), mroy05 (54), DanaAdude (54), pjchops (48), dmedcalf (40)
Tags
loyalty

Sponsored Links
Reply
 
Share Thread Tools Display Modes
  #1  
Old 24th December 2018
Toejam503's Avatar
Toejam503 Toejam503 is offline
Air-Cooled Forever
 
Join Date: May 2010
Location: Dakota Territory
Posts: 1,509
Sportster/Buell Model: XL 1200 C
Sportster/Buell Year: 2006
Reputation: 2628474
Toejam503 has a reputation beyond reputeToejam503 has a reputation beyond reputeToejam503 has a reputation beyond reputeToejam503 has a reputation beyond reputeToejam503 has a reputation beyond reputeToejam503 has a reputation beyond reputeToejam503 has a reputation beyond reputeToejam503 has a reputation beyond reputeToejam503 has a reputation beyond reputeToejam503 has a reputation beyond reputeToejam503 has a reputation beyond repute
Thumbs up DEAR Harley Davidson,

The Sportster has been around for 62 years now. It is the most customized, most recognized Harley Davidson in the world. This motorcycle, alone, has supported more businesses and brand loyalty than any other. Your company has become very highly revered and celebrated due to this iconic model. Keeping it affordable, there by letting the consumers individualize them to there own personal tastes, is the biggest draw to purchase and own one. The Sportster can be chopped, lowered, off-roaded, toured,drag raced, show circuited,bobbed, cafed, etc. and on and on. It is reliable, predictable, easy to ride and look good riding it. I believe it is THEE motorcycle that all others are compared to, even the big twins. Bill Harley and the Davidson brothers would have been SO proud of what it has become! And I am a very PROUD owner of one. Harley Davidson Motor Company has made it 100 years and I hope the SPORTSTER makes it at least 100 years, too.
THANK YOU for building the best motorcycle there ever was and is!
Reply With Quote
  #2  
Old 28th December 2018
sportsterpaul's Avatar
sportsterpaul sportsterpaul is offline
XL FORUM TEAM MEMBER
 
Join Date: Jan 2009
Location: In a swamp/Michigan
Posts: 13,112
Sportster/Buell Model: XL1460C
Sportster/Buell Year: 2000
Sportster/Buell Model #2: XL1200R
Sportster/Buell Year #2: 2006
Other Motorcycle Model: XL1200R
Other Motorcycle Year: 2004
Reputation: 8496955
sportsterpaul has a reputation beyond reputesportsterpaul has a reputation beyond reputesportsterpaul has a reputation beyond reputesportsterpaul has a reputation beyond reputesportsterpaul has a reputation beyond reputesportsterpaul has a reputation beyond reputesportsterpaul has a reputation beyond reputesportsterpaul has a reputation beyond reputesportsterpaul has a reputation beyond reputesportsterpaul has a reputation beyond reputesportsterpaul has a reputation beyond repute
Default

Well, what could be better than a Sportster? Two or more of course! Happy New Year to you all!
__________________
I.B.A.#26543, Growing old-Mandatory/ Growing up-optional. Men do not quit playing because they get old, they get old because they stop playing!

The XL Forum Sportsterpedia:
http://sportsterpedia.com/doku.php/starthttp://xlforum.net/forums/images/editor/quote.gif
Reply With Quote
  #3  
Old 17th January 2019
Bama Lee XLC's Avatar
Bama Lee XLC Bama Lee XLC is offline
Biker
 
Join Date: Nov 2018
Location: N.E.Alabama
Posts: 66
Sportster/Buell Model: XL 1200 C
Sportster/Buell Year: 2002
Reputation: 309375
Bama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond repute
Default

Dear Harley Davidson.......
In late September I took my "new to me" 2002 XL 1200 C into my local HD Dealer and SERVICE center for new front disc pads, a clutch lever, a turn signal bulb socket, Speedo sensor cleaning or replacement, AND a tire to tire inspection, & oil / filter / fluid change.
the mileage was 8300.

They charged me $700 for labor and parts including 5 qts. fluids and an oil filter.

Since then i've put only 600 miles on the bike, and had to REALLY change my primary / tranny dope to quieten my tranny (it was black from age and had shavings covering the magnet).

I've had to REALLY change my engine oil and filter to quieten my valvetrain......it was black and beginning to get lumpy. (I have photos & the old oil and filter)

I had to adjust my clutch cable and grease my steering head because the dealer didn't even take the 60 seconds and $1 worth of grease required to do this.

I basically got charged $700 for a $14 clutch lever, cleaning the bulb socket and speedo sensor, scratching my custom paint by wiping it down with a dirty shop rag, and installing new front brake pads.

My question to YOU, Dear MoCo, is......do you REALLY think that THIS is the best way to develop return customers? or do you even CARE?
Are you really so intent on making your money through flagging "one hit" new bike sales, that you have totally lost sight of the SERVICE aspect of the business?

I'll never darken your doorstep again for ANYTHING.....and i'm advising my riding friends to do likewise.
I have the tools and technology to do my own repairs and service, but am "time poor" and thought this might be a decent route to improving my bike.

I was wrong.

Edit: they also rounded off my front caliper bleed nipple, so next time I bleed the brakes i'll have to buy a new one.
__________________
'02 XL1200C Customed out by previous owner.
Reply With Quote
  #4  
Old 17th January 2019
Glamazon Glamazon is online now
Bike Builder
 
Join Date: Dec 2014
Location: North west Lancashire
Posts: 1,869
Sportster/Buell Model: xl883r
Sportster/Buell Year: 2014
Reputation: 2918684
Glamazon has a reputation beyond reputeGlamazon has a reputation beyond reputeGlamazon has a reputation beyond reputeGlamazon has a reputation beyond reputeGlamazon has a reputation beyond reputeGlamazon has a reputation beyond reputeGlamazon has a reputation beyond reputeGlamazon has a reputation beyond reputeGlamazon has a reputation beyond reputeGlamazon has a reputation beyond reputeGlamazon has a reputation beyond repute
Default

I use an independant HD specialist who's 2/3 the price of the dealer. I hope you brought up the poor service with the big chiefs at HD, a few years back Triumph stripped a dealer in Lancashire because of the complaints about poor workmanship, bad service etc
Reply With Quote
  #5  
Old 17th January 2019
rejeanprimeau's Avatar
rejeanprimeau rejeanprimeau is offline
XL FORUM TEAM MEMBER
 
Join Date: Jun 2011
Location: On a farm
Posts: 5,879
Sportster/Buell Model: XL77.2R
Sportster/Buell Year: 2006
Reputation: 2131490
rejeanprimeau has a reputation beyond reputerejeanprimeau has a reputation beyond reputerejeanprimeau has a reputation beyond reputerejeanprimeau has a reputation beyond reputerejeanprimeau has a reputation beyond reputerejeanprimeau has a reputation beyond reputerejeanprimeau has a reputation beyond reputerejeanprimeau has a reputation beyond reputerejeanprimeau has a reputation beyond reputerejeanprimeau has a reputation beyond reputerejeanprimeau has a reputation beyond repute
Default

The black oil is normal, they leave more than 25% old oil when doing an oil change.
When you ask for an oil change, they only service the engine.

That why I do my own maintenance. I even saw a place they just spin off the filter and install a new filter; it was not coming out of a box mind you.

They do as the boss ask or out of the door.
Reply With Quote
  #6  
Old 17th January 2019
Bama Lee XLC's Avatar
Bama Lee XLC Bama Lee XLC is offline
Biker
 
Join Date: Nov 2018
Location: N.E.Alabama
Posts: 66
Sportster/Buell Model: XL 1200 C
Sportster/Buell Year: 2002
Reputation: 309375
Bama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond repute
Default

Quote:
Originally Posted by rejeanprimeau View Post
The black oil is normal, they leave more than 25% old oil when doing an oil change.
When you ask for an oil change, they only service the engine.

That why I do my own maintenance. I even saw a place they just spin off the filter and install a new filter; it was not coming out of a box mind you.

They do as the boss ask or out of the door.
I specified (and was charged for) ALL fluids........i'll cut the filter open tonight for diagnosis.......

either way it's ok........i'm done
Reply With Quote
  #7  
Old 17th January 2019
ParrotHead's Avatar
ParrotHead ParrotHead is offline
I am the great Cornholio!
 
Join Date: Aug 2006
Location: Near Philly
Posts: 7,670
Sportster/Buell Model: 1200R
Sportster/Buell Year: 2006
Sportster/Buell Model #2: 1200R
Sportster/Buell Year #2: 2007
Other Motorcycle Model: Suzuki GT550
Other Motorcycle Year: 1974
Reputation: 6605074
ParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond repute
Default

Quote:
Originally Posted by Bama Lee XLC View Post
Dear Harley Davidson.......
In late September I took my "new to me" 2002 XL 1200 C into my local HD Dealer and SERVICE center for new front disc pads, a clutch lever, a turn signal bulb socket, Speedo sensor cleaning or replacement, AND a tire to tire inspection, & oil / filter / fluid change.
the mileage was 8300.

They charged me $700 for labor and parts including 5 qts. fluids and an oil filter.

Since then i've put only 600 miles on the bike, and had to REALLY change my primary / tranny dope to quieten my tranny (it was black from age and had shavings covering the magnet).

I've had to REALLY change my engine oil and filter to quieten my valvetrain......it was black and beginning to get lumpy. (I have photos & the old oil and filter)

I had to adjust my clutch cable and grease my steering head because the dealer didn't even take the 60 seconds and $1 worth of grease required to do this.

I basically got charged $700 for a $14 clutch lever, cleaning the bulb socket and speedo sensor, scratching my custom paint by wiping it down with a dirty shop rag, and installing new front brake pads.

My question to YOU, Dear MoCo, is......do you REALLY think that THIS is the best way to develop return customers? or do you even CARE?
Are you really so intent on making your money through flagging "one hit" new bike sales, that you have totally lost sight of the SERVICE aspect of the business?

I'll never darken your doorstep again for ANYTHING.....and i'm advising my riding friends to do likewise.
I have the tools and technology to do my own repairs and service, but am "time poor" and thought this might be a decent route to improving my bike.

I was wrong.

Edit: they also rounded off my front caliper bleed nipple, so next time I bleed the brakes i'll have to buy a new one.
They charged for 5 qts of oil for a bike that takes 2.8 qts oil and 1 qt primary flluid?

You commented you had to adjust your clutch and grease the steering head but don't see that in what you asked them to do. They are not going to do anything that was not requested by the customer.

This really sucks and I'd be pissed also. Did you talk to the Service Manager or GM or Owner? HD really cannot help on this
__________________
"I won't be wronged, I won't be insulted, and I won't be laid a hand on. I don't do these things to other people and I require the same from them."
John Wayne - "The Shootist"

Check out my Blog for my trip reports:

Click here to listen to my interview on the Motorcycle Men Podcast

Click here for the Sportsterpedia! for technical information & advice
Reply With Quote
  #8  
Old 17th January 2019
Bama Lee XLC's Avatar
Bama Lee XLC Bama Lee XLC is offline
Biker
 
Join Date: Nov 2018
Location: N.E.Alabama
Posts: 66
Sportster/Buell Model: XL 1200 C
Sportster/Buell Year: 2002
Reputation: 309375
Bama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond reputeBama Lee XLC has a reputation beyond repute
Default

Quote:
Originally Posted by ParrotHead View Post
They charged for 5 qts of oil for a bike that takes 2.8 qts oil and 1 qt primary flluid?

You commented you had to adjust your clutch and grease the steering head but don't see that in what you asked them to do. They are not going to do anything that was not requested by the customer.

This really sucks and I'd be pissed also. Did you talk to the Service Manager or GM or Owner? HD really cannot help on this
YES.....5 quarts Syn3 + all the gaskets and O-rings screws etc etc that are NOT new on my bike....$170 labor on work NOT performed.
oh....and i'm reading that they cleaned my speedo sensor but had to replace my TACH sensor because it was inoperative.
My bike doesn't have a tach !!

I requested tire to tire service and would have not been chapped.....IF they had actually done any service.......I mean REALLY.....too lazy / cheap to hook up to a zerk and shoot grease in for 5 seconds??
i'd think "tire to tire" MIGHT translate to adjust the clutch and use your high pressure gun to shoot grease into any zerk they could find.

or....to YOU does "tire to tire inspection / service" mean standing back 10 feet and saying....."yep, it's a bike, tire to tire" ??

like I said.....i'm done with my local......i'd been warned this might happen but didn't have the time to do the work myself......never again though.
Reply With Quote
  #9  
Old 18th January 2019
ParrotHead's Avatar
ParrotHead ParrotHead is offline
I am the great Cornholio!
 
Join Date: Aug 2006
Location: Near Philly
Posts: 7,670
Sportster/Buell Model: 1200R
Sportster/Buell Year: 2006
Sportster/Buell Model #2: 1200R
Sportster/Buell Year #2: 2007
Other Motorcycle Model: Suzuki GT550
Other Motorcycle Year: 1974
Reputation: 6605074
ParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond reputeParrotHead has a reputation beyond repute
Default

Quote:
Originally Posted by Bama Lee XLC View Post
YES.....5 quarts Syn3 + all the gaskets and O-rings screws etc etc that are NOT new on my bike....$170 labor on work NOT performed.
oh....and i'm reading that they cleaned my speedo sensor but had to replace my TACH sensor because it was inoperative.
My bike doesn't have a tach !!

I requested tire to tire service and would have not been chapped.....IF they had actually done any service.......I mean REALLY.....too lazy / cheap to hook up to a zerk and shoot grease in for 5 seconds??
i'd think "tire to tire" MIGHT translate to adjust the clutch and use your high pressure gun to shoot grease into any zerk they could find.

or....to YOU does "tire to tire inspection / service" mean standing back 10 feet and saying....."yep, it's a bike, tire to tire" ??

like I said.....i'm done with my local......i'd been warned this might happen but didn't have the time to do the work myself......never again though.
Honestly, I'd have no idea what tire to tire service would encompass. Maybe that is something standard in your area or perhaps in motorcycle shops in general, but I am not familiar with it and I hang out at the bike shop that works on my bike all the time. Requesting the standard 5 or 10,000 mile service would trigger a specific list of items and I know the steering head is on one of them and if the service writer was worth half his pay he would have brought that up and discussed with you.

I agree, you got screwed and I'd be beyond pissed as well. My bikes will not go into the dealer's service department because the Service Manager would not return my call for a week and all but laughed when I asked if they could knock a few $$ off because I was having a 10,000 mile service AND state inspection done at the same time. I am sure the mechanic was not going to look at my brakes and tires twice so why should I pay him twice.

You could probably call the Regional Manager for HD and complain to him. That is what they are for
Reply With Quote
Sponsored Links
  #10  
Old 25th January 2019
Nibelungen's Avatar
Nibelungen Nibelungen is offline
Bike Builder
 
Join Date: Aug 2016
Location: Emilia, Italy
Posts: 1,870
Sportster/Buell Model: xl 883 Iron
Sportster/Buell Year: 2017
Sportster/Buell Model #2: xl Hugger (sold)
Sportster/Buell Year #2: 2001
Reputation: 5176543
Nibelungen has a reputation beyond reputeNibelungen has a reputation beyond reputeNibelungen has a reputation beyond reputeNibelungen has a reputation beyond reputeNibelungen has a reputation beyond reputeNibelungen has a reputation beyond reputeNibelungen has a reputation beyond reputeNibelungen has a reputation beyond reputeNibelungen has a reputation beyond reputeNibelungen has a reputation beyond reputeNibelungen has a reputation beyond repute
Default

dear Mo.Co.
i read an italian motorcycle magazine right now
it says the new Livewire has ABS cornering
i didn't know that...

then to wrap it up
ABS cornering
dual front disks with radial modern calipers
traction control
pre canned ride mode
upsidedown front fork and rear shock fully adjustable
a sport frame designed to run

SO...
why not to spread all this tech to some of the other combustion powered bikes?
__________________
the dreads enter Babylon 1955-83

Last edited by Nibelungen; 25th January 2019 at 21:20..
Reply With Quote
Reply

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



Sponsored Links
All times are GMT +1. The time now is 13:11.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
XL Forum® - Linson Media LLC