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View Poll Results: How do you like your Dealer?
Love 'Em. I buy my bikes there, and they do any service I don't do myself. Happy to give them the business. 169 38.15%
They're Ok. I buy my bikes there, but I only get work done there if it's under warrenty. 108 24.38%
So so. I buy my bikes there, but all the work is done by an Indy or myself. 70 15.80%
Hate 'Em. Won't buy a bike there, let alone have them work on it. 96 21.67%
Voters: 443. You may not vote on this poll

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  #191  
Old 25th January 2019
60Gunner's Avatar
60Gunner 60Gunner is offline
Senior Custom Bike Builder
 
Join Date: Sep 2017
Location: United States
Posts: 2,924
Sportster/Buell Model: 1200/1250C
Sportster/Buell Year: 05
Reputation: 3247009
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I use them for parts when I have to but they never seem to stock anything I need and it takes a week to get it. I can order online or on the phone elsewhere and have it at my door in 2 or 3 days tops usually.
Bottom line is I have very little use for the dealer.
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  #192  
Old 27th January 2019
Bama Lee XLC's Avatar
Bama Lee XLC Bama Lee XLC is offline
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Join Date: Nov 2018
Location: N.E.Alabama
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Sportster/Buell Model: XL 1200 C
Sportster/Buell Year: 2002
Reputation: 309375
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they're friendly.....they're helpful selling you stuff.......

they charge for parts they don't install and labor they don't perform....$90 per hr.

lesson learned.....it's 2019, not 1979
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  #193  
Old 26th March 2019
Glamazon Glamazon is offline
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Join Date: Dec 2014
Location: Thornton, NW Lancs
Posts: 2,380
Sportster/Buell Model: xl883r sold
Sportster/Buell Year: 2014
Reputation: 4734401
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Bought my 883R from the dealer. thought I'd get a red hot deal with no p/x paying cash, no chance! I found them OK & friendly, had the servicing done there while under warranty, expensive but done well.It's got a good diner & Tshirt, bandana etc selection for sale. The old style dealers (for any make of bike) have long since gone, replaced by the "boutique" type shops. For many years the only HD dealer in the UK was Warrs of London. As late as the 70s it was a corner shop type building
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  #194  
Old 26th March 2019
45Brit 45Brit is offline
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Join Date: Aug 2015
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Sportster/Buell Model: XL
Sportster/Buell Year: 1992
Sportster/Buell Model #2: 1978 XLCH project
Other Motorcycle Model: Sportster XLH
Other Motorcycle Year: 1975
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I don’t use them to any significant extent.

I test-rode a XR1200 at the Stratstone dealer in 2017 but couldn’t agree a price. Apart from that I occasionally buy t-shirts in my travels but as I don’t do “skulls and flames” I haven’t bought one lately.

Parts I buy online or by personal contacts.

Oh, and “as late as the 70s” was forty-odd years ago! I last went in the “old” Warrs when I bought a 45 in the late 70s....
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  #195  
Old 31st May 2019
William63 William63 is offline
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Join Date: May 2019
Location: The South, thankfully
Posts: 5
Sportster/Buell Model: XLH 1000
Sportster/Buell Year: 1972
Other Motorcycle Model: Triumph TR6R
Other Motorcycle Year: 1971
Reputation: 33512
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Default Boswell's in Nashville

They're really into what they do and have everyone on point when it comes to customer service. I buy bikes and some parts there, and let them do some service work, especially on my EVO bike.
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  #196  
Old 17th August 2019
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Maxeffort Maxeffort is offline
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Posts: 868
Sportster/Buell Model: XL1200
Sportster/Buell Year: 1996
Other Motorcycle Model: ST1100
Other Motorcycle Year: 1999
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Sheldons is the local. I buy a few parts and gear. The parts counter people I've dealt with are very good, helpful and friendly. They often have to order the parts for a rigid EVO. They will research stuff, follow up with a phone call. They are much better than the local multi brand import dealer.

For some items, they are less than aftermarket for genuine HD.
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  #197  
Old 17th August 2019
boomerguy boomerguy is offline
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Location: Rural area in SW Virginia
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Sportster/Buell Model: XL883 Standard
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I live close to two H-D dealerships, one Euro dealership and one metric dealership. This does not include the local motorcycle repairman/used bike sales who is great. The metric dealership is very snobbish, the Euro dealership is not quite so bad and both H-D dealerships are extremely friendly and down to earth, ready to help but not so pushy.
I haven't bought a new motorcycle in my life but I am very happy with the little bit of help I've needed from both of the H-D dealerships, one of which has regular Saturday morning coffee & doughnuts fellowships, group rides, swap meets and hosts HOG activities.
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  #198  
Old 24th June 2020
Seanu30 Seanu30 is offline
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Sportster/Buell Model: 883 Iron
Sportster/Buell Year: 2020
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Motor City HD in Farmington Hills, MI. I had originally bought my first Harley there because my uncle had said such good things about them. Needless to say that the process was good all up til I got into signing my paperwork and that is when all the mysterious fees had started to appear. Not to mention that unless I ride up there, I can never receive a call back from anyone on their staff.
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  #199  
Old 24th June 2020
boomerguy boomerguy is offline
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Quote:
Originally Posted by Seanu30 View Post
Motor City HD in Farmington Hills, MI. I had originally bought my first Harley there because my uncle had said such good things about them. Needless to say that the process was good all up til I got into signing my paperwork and that is when all the mysterious fees had started to appear. Not to mention that unless I ride up there, I can never receive a call back from anyone on their staff.
Wow! I always get call backs when I need them and when they have demo days I get an email afterwards asking for a survey. I even bought an old Honda Shadow from one of the Harley dealerships and they treated me like I had bought a new Road King. Maybe it's the southern hospitality. Anyway, these guys want repeat sales and service.
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