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  #1  
Old 22nd July 2005
Moker's Avatar
Moker Moker is offline
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Default Charging restocking fee for a box

So I go to order a new seat, and order a *edit* Corbin Hollywood Solo seat, only I order the one for the regular, not custom bike. I caught this about an hour after I placed the order (8pm), and sent an email to the place I bought it from, asking for some help.
this is what I get:

Quote:
From: Joe Major [mailto:americanclassicmotors@comcast.net]
Sent: Thursday, July 14, 2005 10:13 AM
To: Arthur Van Engen
Subject: RE: bought wrong item

There is an increased cost for the custom seat. Further, there is always a problem with shipping a seat more than 2 times. Inherently the box becomes damaged and there is no possibility of resale. This poses an obvious problem for me. With a 10% restock + the purchase of the proper seat, I would be willing to accept the exchange. Thank you

--
Thank you for contacting American Classic Motors. If you have anymore questions call 610 754 8500 ext 111, for money orders use 315 Big Road P.O. Box 298 Zieglerville, PA 19492

-------------- Original message --------------
Tried calling you, got your voicemail. Left a message though.
I’m at 858-xxx-xxxx

-----Original Message-----
From: Joe Major [mailto:americanclassicmotors@comcast.net]
Sent: Thursday, July 14, 2005 5:47 AM
To: Arthur Van Engen
Subject: Re: bought wrong item

Please give me a call today. Thank you

--
Thank you for contacting American Classic Motors. If you have anymore questions call 610 754 8500 ext 111, for money orders use 315 Big Road P.O. Box 298 Zieglerville, PA 19492

-------------- Original message --------------

> Hello,
>
> I recently purchased (7/13/05) an item from you, item # 4561582607
>
> I purchased the wrong one, and meant to get item # 4561825999
>
>
> Is there any way we can work this out, so I can have the correct part for my
> bike?
>
> I bought it with 'pay now' through paypal. Any way I can send the
> difference and have you send me the correct part?
>
> Your help is greatly appreciated!!
this guy is serious about charging me a 10% restocking fee, because, he says he has no possibility of reselling because of a damaged box. what a load of bull t.

This is what I plan on sending to him:
Quote:
Ok I got the seat, where would you like me to send it to? The box is not damaged and you will have no problems “reselling” the part.

I just want to return the seat now, for the main reason that you’re just trying to get more money out of me by giving me the line “box becomes damaged and there is no possibility of resale”, that is complete nonsense. You CAN sell the part, for the same price, people don’t use the box’s for anything, and it could have been damaged in route to you from the manufacturer.
I’ll pay your 10% restocking fee and I’ll also make sure I do my best to see that no one uses you for parts.
Please send me the instructions on how you would like to do the transaction.
So basically I really don't recommend using American Classic Motors on ebay.
The guy was a total jerk on the phone also.

crap, i'm tempted to just try to sell it here, and take the frikkin loss

*edit*
so yes, i understand it was my fault, ordering the wrong part, but working with potential customers is a good thing to do, and restocking fee's are

Last edited by Moker; 22nd July 2005 at 07:13..
  #2  
Old 22nd July 2005
bubbahog's Avatar
bubbahog bubbahog is offline
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Default

Don't forget to let him know that you just told a couple thousand friends not to use his business.
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  #3  
Old 22nd July 2005
rottenralph's Avatar
rottenralph rottenralph is offline
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You should send it back and tell him to shove it. That is a bunch of crap. He wont get my money. I would send him a copy of this link so we can tell him what a piece of sh(*^%$# he is. I would surely take my opty to tell him.
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  #4  
Old 22nd July 2005
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xena xena is offline
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Definitely a shitty way to do business. Yep I'd make sure to email him a link to this thread. There are enough reputable places to buy from so I won't be buying from him either after hearing this.
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  #5  
Old 22nd July 2005
XLFREAK XLFREAK is offline
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I gotta say though. If that guy had your seat already shipped an hour after you ordered it they sure as hell ship stuff fast. Gotta give um credit for that. Still a pretty lame excuse. I highly doubt that box had even left his warehouse if you emailed him an hour later. I'm thinkin maybe we could start charging these people a dump fee for the boxes and all the packing crap they put in them. Were actually doing some of these people a favor taking out their trash. I've got crumpled up newspapers from damn near every state in the country!

I got my Mustang seat Tuesday. The box it came in looked like it had been hit by a bus. Seat was fine though. Maybe I should of got a 10% discount for a shabby box !
  #6  
Old 22nd July 2005
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creep creep is offline
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Default

I wouldn't send it back. Because you bought it on ebay the seller does not have to refund or exchange the seat due to a mistake on your part. I agree with you all that its not good business practice on the sellers part but according to ebay's policy he doesn't have to exchange to refund the part.

If I was in your shoes I would sell the seat or take the 10% loss. Most ebay sellers wont exchange an item if its not their fault.
  #7  
Old 22nd July 2005
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Moker Moker is offline
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Default

Quote:
Originally Posted by creep
I wouldn't send it back. Because you bought it on ebay the seller does not have to refund or exchange the seat due to a mistake on your part. I agree with you all that its not good business practice on the sellers part but according to ebay's policy he doesn't have to exchange to refund the part.

If I was in your shoes I would sell the seat or take the 10% loss. Most ebay sellers wont exchange an item if its not their fault.
yeah, i haven't sent the email yet, waiting to cool down a little and get some advice before I send the email. you think my reply is ok?
I'll take the 10% restocking fee if he takes the part back and refunds my money, otherwise I'll just sell it here
  #8  
Old 22nd July 2005
dwardy dwardy is offline
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It seems to me that you got a half decent price on it so just relist it and sell it for what cha got into it. Then go elsewhere for the custom seat. I wouldn't let the bugger have one more dime of my money.
  #9  
Old 22nd July 2005
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Moker Moker is offline
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Default

I tossed an add in the classifieds

anyone interested in buying a brand new corbin hollywood solo cheap?
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  #10  
Old 22nd July 2005
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GRAYFEATHER GRAYFEATHER is offline
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Don't give the bum a cent, re sell the seat and tell him to go to hell cheap skate.

Grayfeather.
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