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  #1  
Old 8th June 2018
Skuzeee's Avatar
Skuzeee Skuzeee is offline
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Default My Experience With Phat Performance

I have been interested in a LePera Cherokee seat for a while, but only a couple stores seem to carry them for my 90s bike. One of those being Phat Performance.
Their reviews seem to indicate that a lot of people are unfatisfied with the length of time Phat Performance takes to process orders, I contacted their sales department before ordering to find out how long the order would really take.
On their website it says 2-3 weeks, sales told me its really more like 5-6. So i replied that I would place the order, waited a week and did so.
That was on March 29, as of today, June 8th, I still have not received my order. After 5 weeks I sent an email, waited a few days, then sent another, both went unanswered, so I started calling. My initial calls got the "I checked, not here, check at end of the week", I finally got a guy to say I'm one of a few people having the same issue so he'll call LePera and get back to me. When I called back 4 days later, I got attitude and was told that "we told you we'd get back to you when we talk to LePera".
So I waited a week, called back and finally got information, with more attitude. I was told LePera responded, they're getting to the order now, it should be shipped out mid-month.
Then instead of apology for forgetting to fill me in, he went off about being tired of people complaining and being impatient. I responded that I would have a different attitude if I was told the real process time up front, or got a call back, but he didn't seem to like that response. He told me it's a custom order and those take time (I got nothing custom, just the plain seat).
I used to work in politics, so I've dealt with a lot of assholes, but its rare that I've come accross a store that dislikes customers this much.

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  #2  
Old 8th June 2018
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Default

I've bought several custom Le Pera seats, direct from Le Pera. It's never taken more than 6 weeks, and has been less than 3 weeks.

That's from placing the order, Le Pera making a custom seat, dispatching it, shipping to the UK, clearing Customs in the UK, and delivery to my door.
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  #3  
Old 8th June 2018
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Skuzeee Skuzeee is offline
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Default

Quote:
Originally Posted by Folkie View Post
I've bought several custom Le Pera seats, direct from Le Pera. It's never taken more than 6 weeks, and has been less than 3 weeks.

That's from placing the order, Le Pera making a custom seat, dispatching it, shipping to the UK, clearing Customs in the UK, and delivery to my door.
I can't explain it, I've ordered a custom seat from a car upholstery shop in the past and it took 3 weeks.

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  #4  
Old 9th June 2018
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Well, you must admit, that you can't say you were not warned.

I always buy directly from the manufacturer whenever possible. It prevents Peter from saying it's Pauls fault and Paul from saying it's Peters fault.
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  #5  
Old 9th June 2018
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We sell these through Parts Canada at work. I've never sold one but nothing out of that catalog has taken more than 30 days.
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  #6  
Old 9th June 2018
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Jim, I know it wasn't my fault, MUST have been Peters!
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  #7  
Old 10th June 2018
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Default

Quote:
Originally Posted by jharback View Post
Well, you must admit, that you can't say you were not warned.

I always buy directly from the manufacturer whenever possible. It prevents Peter from saying it's Pauls fault and Paul from saying it's Peters fault.
I admit I was stupid, but aside from getting major work done (to a house, bike, body etc) or a pregnancy, nothing should take over two months to be fulfilled

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  #8  
Old 10th June 2018
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jharback jharback is offline
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Quote:
Originally Posted by Skuzeee View Post
I admit I was stupid, but aside from getting major work done (to a house, bike, body etc) or a pregnancy, nothing should take over two months to be fulfilled

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I sure didn't mean to imply that you were stupid. Hell, we've all wanted something bad enough that we haven't always followed the best recommendations.



And I agree that there is absolutely no excuse for Phat Performances actions in regard to your purchase.
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  #9  
Old 10th June 2018
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Default

Quote:
Originally Posted by jharback View Post
I sure didn't mean to imply that you were stupid. Hell, we've all wanted something bad enough that we haven't always followed the best recommendations.



And I agree that there is absolutely no excuse for Phat Performances actions in regard to your purchase.
I'm saying I was stupid, more specifically gullible, the website says orders take 2-3 weeks, I trusted that if asked they'd be up-front about it. To add insult to injury, I paid extra for expedited shipping

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Old 11th June 2018
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jharback jharback is offline
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Quote:
Originally Posted by Skuzeee View Post
I'm saying I was stupid, more specifically gullible, the website says orders take 2-3 weeks, I trusted that if asked they'd be up-front about it. To add insult to injury, I paid extra for expedited shipping

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Live and learn, huh?
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