Here's an interesting story: My dad's Road Glide was getting hard to start. He tried a few things himself but eventually took it to Coziahr H-D in Decatur IL to have them sort out the problem. They had it a couple days, then called him to say the problem was fixed and they were putting it all back together and hey you can pick up the bike tomorrow. Couple hours later the phone rings again: "Hello? Yes, your motorcycle doesn't work, it's not driveable. Somethings wrong with the motor, we don't know what but it's not our fault."
My dad: " Whaddya mean it doesn't work and it's not your fault? I drove the bike in there 2 days ago now I can't drive it out?"
Well apparently they put the bike on the dyno (my dad didn't ask for a dyno run by the way) and they revved the motor so high the piston went through the cylinder head. But it wasn't their fault, it was my dad's because he had some performance work done 2 YEARS AGO AND HAS BEEN DRIVING IT WITHOUT A PROBLEM EVER SINCE!!!
So he goes back and forth for a WEEK with everyone in the place and they all tell him it's not their problem. Eventually he gets the owner on the phone and gets her to agree to a meeting. They sit down with the service manager and eventually he gets them to admit they revved the motor too high and blew it up. So they are going to rebuild the whole damn thing on their dime, but that still puts him back into his truck until it gets done, which will be awhile since half the stuff he has into the motor is on back order (none of it is H-D stuff).
So, the moral of the story is be careful who the hell works on your bike, even if they are some kind of "certified technician" and be wary of Coziahr H-D's service department.

I can understand a stealer's need to minimize costs/maximize profits. That's how they stay in business. What I can't understand is, how they figure it's good for business to pull stunts like this one.

I've been on both ends of a tech making a mistake with a customer's car. I spent 11 years working as an auto tech. During that time, I messed up a few times. Each time I was open and honest about it and either I or the dealer I worked for fixed the problem.

I have also had dealers mess up my vehicle and try to pull the "it's not our fault" BS!

I'll tell you what, when Ifistgot my sporty I had the dealer do everything because it was my first Harley and I didnt want to mess things up. Over the years I have realized that the dealer SUCKS!!!! They have scratch my casings, scuffed up my chrome and it has just been irritating to say the least. So I learned to fix the damn thing myself. No problems after that. I love a Harley no question about that, but I will never trust a "Harley Certified Mechanic" with my bike!

Makes me mad !! :angry :angry :angry Saying that, I am also STILL an auto tech & it's usually when you try & do the customer a 'favour' that things like this happen (also a favourite Friday afternoon event) I have had my share of stuffing things up but, as was mentioned , honesty is the best policy & will keep the customer happy. Accidents happen & a good cust will give you room to fix your bad.

At the moment I am also very, very anti-dealer. I've given them more than enough chances to prove me wrong, but everytime they manage to take my expectations & blow it to the moon! I'm not saying ALL HD techs are monkeys, but all the ones I've come across here definately are. (See proof attached)

http://img.photobucket.com/albums/v622/suddenhero/rt17.jpg