So I go to order a new seat, and order a *edit* Corbin Hollywood Solo seat, only I order the one for the regular, not custom bike. I caught this about an hour after I placed the order (8pm), and sent an email to the place I bought it from, asking for some help.
this is what I get:

From: Joe Major [mailto:americanclassicmotors@comcast.net]
Sent: Thursday, July 14, 2005 10:13 AM
To: Arthur Van Engen
Subject: RE: bought wrong item

There is an increased cost for the custom seat. Further, there is always a problem with shipping a seat more than 2 times. Inherently the box becomes damaged and there is no possibility of resale. This poses an obvious problem for me. With a 10% restock + the purchase of the proper seat, I would be willing to accept the exchange. Thank you

--
Thank you for contacting American Classic Motors. If you have anymore questions call 610 754 8500 ext 111, for money orders use 315 Big Road P.O. Box 298 Zieglerville, PA 19492

-------------- Original message --------------
Tried calling you, got your voicemail. Left a message though.
I’m at 858-xxx-xxxx

-----Original Message-----
From: Joe Major [mailto:americanclassicmotors@comcast.net]
Sent: Thursday, July 14, 2005 5:47 AM
To: Arthur Van Engen
Subject: Re: bought wrong item

Please give me a call today. Thank you

--
Thank you for contacting American Classic Motors. If you have anymore questions call 610 754 8500 ext 111, for money orders use 315 Big Road P.O. Box 298 Zieglerville, PA 19492

-------------- Original message --------------

> Hello,
>
> I recently purchased (7/13/05) an item from you, item # 4561582607
>
> I purchased the wrong one, and meant to get item # 4561825999
>
>
> Is there any way we can work this out, so I can have the correct part for my
> bike?
>
> I bought it with 'pay now' through paypal. Any way I can send the
> difference and have you send me the correct part?
>
> Your help is greatly appreciated!!


this guy is serious about charging me a 10% restocking fee, because, he says he has no possibility of reselling because of a damaged box. what a load of bull :censor t.

This is what I plan on sending to him:

Ok I got the seat, where would you like me to send it to? The box is not damaged and you will have no problems “reselling” the part.

I just want to return the seat now, for the main reason that you’re just trying to get more money out of me by giving me the line “box becomes damaged and there is no possibility of resale”, that is complete nonsense. You CAN sell the part, for the same price, people don’t use the box’s for anything, and it could have been damaged in route to you from the manufacturer.
I’ll pay your 10% restocking fee and I’ll also make sure I do my best to see that no one uses you for parts.
Please send me the instructions on how you would like to do the transaction.


So basically I really don't recommend using American Classic Motors (http://stores.ebay.com/AMERICAN-CLASSIC-MOTORS_W0QQssPageNameZVIStoreHeaderLinksQQtZkm?) on ebay.
The guy was a total jerk on the phone also.

crap, i'm tempted to just try to sell it here, and take the frikkin loss

*edit*
so yes, i understand it was my fault, ordering the wrong part, but working with potential customers is a good thing to do, and restocking fee's are :censor

Don't forget to let him know that you just told a couple thousand friends not to use his business.

You should send it back and tell him to shove it. That is a bunch of crap. He wont get my money. I would send him a copy of this link so we can tell him what a piece of sh(*^%$# he is. I would surely take my opty to tell him.

Definitely a shitty way to do business. Yep I'd make sure to email him a link to this thread. There are enough reputable places to buy from so I won't be buying from him either after hearing this.

I gotta say though. If that guy had your seat already shipped an hour after you ordered it they sure as hell ship stuff fast. Gotta give um credit for that. Still a pretty lame excuse. I highly doubt that box had even left his warehouse if you emailed him an hour later. I'm thinkin maybe we could start charging these people a dump fee for the boxes and all the packing crap they put in them. Were actually doing some of these people a favor taking out their trash. I've got crumpled up newspapers from damn near every state in the country!

I got my Mustang seat Tuesday. The box it came in looked like it had been hit by a bus. Seat was fine though. Maybe I should of got a 10% discount for a shabby box !

I wouldn't send it back. Because you bought it on ebay the seller does not have to refund or exchange the seat due to a mistake on your part. I agree with you all that its not good business practice on the sellers part but according to ebay's policy he doesn't have to exchange to refund the part.

If I was in your shoes I would sell the seat or take the 10% loss. Most ebay sellers wont exchange an item if its not their fault.

I wouldn't send it back. Because you bought it on ebay the seller does not have to refund or exchange the seat due to a mistake on your part. I agree with you all that its not good business practice on the sellers part but according to ebay's policy he doesn't have to exchange to refund the part.

If I was in your shoes I would sell the seat or take the 10% loss. Most ebay sellers wont exchange an item if its not their fault.

yeah, i haven't sent the email yet, waiting to cool down a little and get some advice before I send the email. you think my reply is ok?
I'll take the 10% restocking fee if he takes the part back and refunds my money, otherwise I'll just sell it here

It seems to me that you got a half decent price on it so just relist it and sell it for what cha got into it. Then go elsewhere for the custom seat. I wouldn't let the bugger have one more dime of my money.

I tossed an add in the classifieds

anyone interested in buying a brand new corbin hollywood solo cheap?

Don't give the bum a cent, re sell the seat and tell him to go to hell cheap skate.

Grayfeather.

Note to self: Ummmm don't buy anything from American Classic Motors!

Don't give the bum a cent, re sell the seat and tell him to go to hell cheap skate.

Grayfeather.
Yep, I agree. There're far too many good places to do business rather than dealing with creeps. Price isn't everything. I'd be fine with paying 10-20% more for something from a place I LIKE dealing with.

Many good responses. I would take the seat and throw it back up on ebay. You could start the bid out at the price you pay less the 10% as they were going to hit you with that anyways. This way people looking will like it even more as it's been discounted some. Put in the ad that you order the wrong seat from another ebay person (dealer) and that they wouldn't tack it back without a restocking fee. Also include that you would rather sell it to someone else than deal with them after you notified them before they even sent out the seat it was wrong and they were unwilling to help you out. Don't put the sellers name, at least I wouldn't. You also got to look at it this way it's already package and you can charge what you have in shipping to the winner.

As for American Motors, I wouldn't deal with them just because it seems that everytime I click on an auction without knowing who's it is. I see a stupid wizzard flying around. A few times it has locked up my computer depending on which computer I was on at the time. You don't need are these stupid gimmicks to sell something. It kind of leads me to believe that they need these same gimmicks to sell stuff at there store. Kind of like the happy meal/Ronald McDonald concept for kids

Crappy customer service. If it happened to me I would let him know about this thead and I would post the info on every HD forum I could find and let him know about it.

He just lost at least customers here.

Also sounds to me like a good reason for an email campaign.

americanclassicmotors@comcast.net

This is one reason why we have this forum. One person compalins and normally nothing happens. We all stick together and let our displeasure known things can turn around. We already had one dealer fix a problem for another member solely because of us all sticking together.

OK I can see it from both sides I have been the customer and the seller, i worked in a auto performance shop, and we had a restock, and it usually covered, (not all of thee are applicable here) cost of time dealing with the sale, re ordering of a part, or stocking more than needed due to returns. and in the case of an Ebay purchase to cover the ebay ad placement fee, if the guy were to refund all you money he still has to pay for the placement of a product that yielded no return.

Overall i feel the fee is justified, but his lame excuse is not.

Must say I agree with Mark but if the guy has the replacement seat in stock and you are willing to pay all the carriage costs (sending the unwanted seat back and the postage for the replacement seat) I cant see the need for a restocking fee.
In my experience the good will from such a gesture goes a hell of a long way . Christ I just had a customer return an unused fender after 6 months as he brought the wrong size and I had the correct size in stock. Didnt charge him a restocking fee but I know he will be back in the future and he'll point his friends in my direction

OK I can see it from both sides I have been the customer and the seller, i worked in a auto performance shop, and we had a restock, and it usually covered, (not all of thee are applicable here) cost of time dealing with the sale, re ordering of a part, or stocking more than needed due to returns. and in the case of an Ebay purchase to cover the ebay ad placement fee, if the guy were to refund all you money he still has to pay for the placement of a product that yielded no return.

Overall i feel the fee is justified, but his lame excuse is not.

I hear and understand what you're saying, however if I'm willing to pay for the return shipping, additional cost of the new seat, plus the shipping on that seat, and on top of that he wants another 10% ???
That's not good customer service. Hell I don't go to best buy for the reason they charge a restocking fee. I got hit with that once, and never gave them business again. If I were to say I want to return the seat and not buy anything else from you, I MIGHT understand a restocking fee, however with the fact that I want to buy a more expensive seat, and I'll be paying for all the shipping for both seats, there is no way in hell I understand a restocking fee.
Like I said before, that's just piss poor customer service.

This is the old age tradeoff of price vs. service. You have to accept that if you are getting a good price you most likely are sacrificing convenience and service. This is the risk anybody takes when they try to get the best deal. If your order is 100% correct and you get it within 10 days and if you received what you ordered then you will be happy with the low price. But if any mistake is made by you then be prepared to pay.

*heh update*

It would appear he read the forum, and has sent me a reply.

I have read what is in the online forum, I suggest that you retract this or you will be hearing from my attorney for slander

This forum has no regard for ethical standards

Yeah this little display really helps your case there bud.

I will gladly take it down.
I would like to exchange my seat for the correct one, like I stated earlier.
I will pay shipping for both seats, and the price difference between the two models.

As for the slander portion, I would seriously recommend you define what slander I placed towards you. I posted nothing that was false or misleading, there was no malicious intent on the post, it is purely informative.

http://www.google.com/search?hl=en&lr=&q=define%3Aslander&btnG=Search

oh and please don't ban him :)

IF YOU WOULD LIKE TO REALLY KNOW WHAT HAPPENED, PLEASE WRITE ME AT: AMERICANCLASSICMOTORS@COMCAST.NET I WILL BE SURE TO TELL YOU ALL ABOUT WHAT WAS SAID ON THE PHONE. SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDER SLANDERSLANDER
purely for posterity

Hey ACMPARTSMGR...sure I would love to hear your side of the story. But instead of email let's do this out in the open.

oh and please don't ban him :)


Don't worry.

Yeah, I'll be sure not to buy from this guy. I'll post it on the other Harley and motorsickle forums I am a member of. This guy is really showing himself to be a dishonest immature guy. I refuse to do business with this type of guy, and I plan on letting other bikers know about this guy. Its a shame, you should have just treated the customer right. Evidently you don't know too much about running a successful business. You must be a backyarder. I'll be sure to point other forums to this thread. I am presenting no slander, just a link to this thread.

slan·der Pronunciation Key (slndr)
n.

1. Law. Oral communication of false statements injurious to a person's reputation.

No slander here....just looks like you stated the facts about your transaction Moker. Whether or not a restocking fee is right or wrong there is no slander here as you did not say anything false.

Hey ACM boy, I just looked at your feedback from your ebay customers. Let me guess, you sued all the people that gave you negative responses. Dude, you're a friggin joke :roflblack

http://www.moker.us/mokerz/caps.jpg :roflblack :banana :banapart

Thread posted on Harley-owners.com

Thread posted on v2-forum.com .

Thread posted on sportster.org

Some of the negative ebay feedback

This outfit will not work with you once the merchandise leaves their place.
Buyer tavi2 ( -1 ) Jul-09-05 13:10 4558919635

And here is the feedback he left tavi2: DUNCE SPEAKS SPANGLISH. WE SENT THE TIRE HE ORDERED. MOUNTED & WANTED TO XCHANGE

One guy gave him neutral feedback had he gave the buyer this : ABSOLUTELY QUICK DETACH. UNSKILLED INSTALLER UNABLE TO READ INSTRUCTIONS. DUNCE!

I can understand not exchanging for a mounted tire but call the buyer a dunce?? Crazy.

These are FACTS not slander.

heh, calling his customers names? talk about slander

Thread posted on harleydavidsonbikers.com

Apparently he hasn't heard the old business saying "Treat your customers as you would want to be treated".

Now what? Go after supporting vendors who charge restocking fees. Interested to hear thier thoughts on this.

I don't think that's the intent here; if you're in a customer service business, word of mouth goes a lot further than any advertising you can buy...you cop a shitty attitude, and your business goes down..."the customer is always right" used to be part of business 101, but it's apparent those days are gone...I'm pretty sure a supporting vendor would not last long here either if he/she displays an attitude like this person. If you actually believe this vendor pulled that seat and had it mailed within an hour of the order, then I could understand the re-stocking fee...my assumption is he hadn't even gone to his storeroom yet to pull the seat, so he should work with the customer a little more diplomatically than he did. I realize there's two sides to every story, and this vendor posted his reply to this thread...I'm not impressed with his side of the story so far. I'd be calling the Better Business Bureau, Moker, and see how many complaints have been made on this business to date. I've got a feeling....

Just turn around and sell it on ebay. Even if you get 10% less then you paid, at least it's not going into his pocket.

Aloha,
Tom

I don't think that's the intent here; if you're in a customer service business, word of mouth goes a lot further than any advertising you can buy...you cop a shitty attitude, and your business goes down..."the customer is always right" used to be part of business 101, but it's apparent those days are gone...I'm pretty sure a supporting vendor would not last long here either if he/she displays an attitude like this person.

Yup, that is it. It is not about the restocking fee really if you ask me. It is how a customer is treated. From what I have read on Ebay if you give AMERICANCLASSICMOTORS negative or neutral feedback you are gonna be called a dunce, idiot, or stupid. Would ANYONE here really do business with a company that treats their customers like that?

I saw quite a few times in his feedback whee it said the Buyer and the Seller mutually agreed to retract their feedback. From what I saw the buyer has alwasy retracteded their but AMERICANCLASSICMOTORS DOES NOT retract his negative feedback on the buyer. What is up with that?

But no, those days are not gone. There are still many reputable companies that don't call their customers dunces, idiots or stupid. Thanks to this forum and others we can get the word out on who is good and bad.

Just as a point of interest, I bought a product from a "Supporting Vendor" here. When it came, one piece didn't look like what I pictured it to be so I called to ask what was up. Vendor says that there are two different styles of this item and he sent what he thought I wanted. I said I would prefer the other so he said he would send it to me free of charge and then I could decide which I liked better. Then, I should just send back the one I didn't use.

Maybe THAT'S why he's a supporting vendor and not a tool like the guy at AMC!!!

Here's what's advertised on their store bio:

WWW.AMERICANCLASSICMOTORS.NET

CONTACT INFORMATION

daveandlina@comcast.net

We located in Zieglerville, PA just outside of Philadelphia (Montgomery County). Anytime you have a question, feel free to e-mail us. Be sure to click the Website link above to visit us directly and see more photos of our bikes. We are a Licensed and Bonded Dealer. We have been selling quality vehicles since 1991. We have never or ever will sell a Salvage Titled vehicle. Nothing but clean titles here. Customer Satisfaction is our number one priority, therefore we have an extremely high referral and repeat customer base. You are gauranteed paperwork is always in order and no liens will be present.

Don't ever buy a motorcycle from a private party without contacting the state it's titled in checking for Liens. Never Escrow money! Federal Wires only. Request copy of title, several phone numbers, and Identification. If their is a lien, contact the bank. Sometimes it can take 30-60 Days for a bank to release a title. Make sure the Title and Bill of sale is notarized so you don't find out that the signature was a forgery and the bike belongs to someone else or was half owned by a x-husband or x-wife. Remember, if it sounds to good to be true, it is! Help keep Ebay a safe place and protect yourself against Scammers!

Take the worries out of buying used. Deal with us and bank the difference.



I'd say Dave and Lina need to take their parts manager out behind the shed if they wish to stay in business! Perhaps an e-mail to them? Address above!

Well, my intial reaction was right in line with Klown. Basically, you got what you paid for and when you deal with low end folks you run the risks. I completely agree a restocking fee is a bogus fee, especially if said fee was not expressely stated prior to sale. And I also agree that it was a poor way to handle things. But, it didn't infuriate me, was just enough to put the red flag up and know to watch for these folks whenever I am cruising Ebay.

But then he posted that whole slander thing. :rolleyes: First of all, nothing slanderous or liabalous was said. Good crimeny those terms get tossed about a lot now a days. Don't sweat it Moker, facts and opinions about a FEE are not legally slanderous. And a big ole block of the word "SLANDER????" Dude are you serious? Yep, that pretty much nailed that coffin closed.

Definately off my list, permenantly. I've also emailed my entire address book about this exchange and with a link to the thread.

Let me be expressely clear ACMPARTSMANAGER, it wasn't Moker's original post, or even the restock fee that cost you my business, it was your very own reaction to it.

It's funny I saw while I was reading this thread that the ACMpartsguys was reading as well, but did not respond with another 6th grade copy and paste post. Maybe he got the message and is thinking twice about his actions. My wife used to sell a lot of crap on Ebay, and she was really good about getting orders in the mail the same day the auction closed, but she never was able to get stuff out within an hour. It's not impossible, but highly improbable that the order was pulled and shipped within an hour. Oh yea, the last time I checked there was about 10 different places in my neighborhood that sold brand new boxes of many different sizes, and I have purchased many things over the internet and recieved it in a box that was not the original factory packaging, no big deal. I doubt a future customer would return the product because it wasn't in the original packaging. I for one will never purchase anything from ACM.

This forum has no regard for ethical standards

Just as a point of interest, I bought a product from a "Supporting Vendor" here. When it came, one piece didn't look like what I pictured it to be so I called to ask what was up. Vendor says that there are two diffetent styles of this item and he sent what he thought I wanted. I said I would prefer the other so he said he would send it to me free of charge and then I could decide which I liked better. Then, I should just send back the one I didn't use.

Maybe THAT'S why he's a supporting vendor and not a tool like the guy at AMC!!!


Yeah, I know what you mean. I bought a part for my SRT4 from a supporting vendor of srtforums.com . The part arrived and was broken. I called them up and asked them to ship another. I asked them who I should ship the broken one back to and they told me not to worry about it at all. They shipped the new one for no cost to me. The company is call Dodgeparts and you can find them at dodgeparts.com if interested.

ACM,
Was this item even pulled/shipped yet ? From Moker's post it sounded like he contacted you within an hour after realizing he had purchased the wrong seat. How is even a 50% reduced restocking fee even remotely good business for an item that hasn't even shipped yet? You still get my thumbs down, especially for your juvenile initial post here.

So ACM...why do you find it necessary to call anyone who gives you neutral or negitive feedback a dunce, idiot or stupid?

Also when buyers have retracted their negative or neutral feedback how come you did not retract your negative feedback on them?? Does that seem like a good business practice to you after you have MUTUALLY agreed to retract the feedback? Do you understand what the term MUTUAL means?

Should I provide examples??

Finally, please check my feedback on ebay. You all can take the word of a disgruntled customer who does not pay attention to details, or you can buy product from a reputable company.

Reputation is all a business really has. And that is built off customer satisfaction and feedback. Especially on Ebay for crying out loud.

When there starts to be so many "details," it wreaks of a way for the owner to screw the customer for the slightest indiscretion.

Nope. Won't get any of my hard EARNED money.

Nope. Won't get any of my hard EARNED money.

I agree, I work to damn hard to put my money in your pockets. You obviously have no business sense, its evident by the way you treat your customers. Just a word of advise, you may want to pick another line of work. You treat your customers bad and word is quickly spreading of this thread. The speed of the internet is really quick, you'll find out shortly.

Just posted a link to this thread on SportsterOwners (http://autos.groups.yahoo.com/group/sportsterowners/) , and that group has 5,160 members.

Gotta love the way information on the 'net spreads like wildfire, eh?

ACM said: Finally, please check my feedback on ebay. You all can take the word of a disgruntled customer who does not pay attention to details, or you can buy product from a reputable company.

Hey ACM, You catch more flies with sugar than vinegar! Ever wonder why customers get disgruntled in the first place? You call yourself a "reputable company", but then post feedback on Ebay calling people dunces. I don't know of a single customer service based company that would condone their employees to post such childish insults on a public forum. I deal with customer all day long, do I think some are morons, of course, do I post it on a public site on the internet for all to see, hell no! It seems like calling your company "reputable" is the only slanderous statement in this thread as that is the only false statement I see here.

Another bit of advise ACM. You should put somewhere on your auction ads that you do not ship to APO. APO are US addresses but UPS does not ship to them as you already seem to know from some of the feedback I have been reading where you call a member of our US military an idiot.

He probably did not know because it is not listed on your auctions that you do not ship to APO and and APO IS a United States address which you say you do ship to.

I recently was made aware of this thread, and I would like to share a few thoughts. First, it seems that only one response to the thread mentioned any knowledge of ebay policy. Second, I find what was posted initially to be slander; and not even good slander at that.

Item number: 4561582607 is in question

First, I will quote the listing:

PENNSYLVANIA RESIDENTS MUST PAY SALES TAX. ALL SALES ARE FINAL. 20% RESTOCK FEE ON UNOPEND ITEMS AT OUR DISCRETION. ABSOLUTLY NO RETURNS/EXCHANGES ON ANY CLOTHING, APPAREL, AND PROTECTIVE WEAR! WE ACCEPT PAYPAL, BANK CHECK, CREDIT CARDS AND MONEY ORDERS ONLY. IF PAYING WITH CREDIT CARDS YOU CAN FAX INVOICE ALONG WITH CREDIT CARD INFORMATION TO (610)-754-8501 WE DO ACCEPT CREDIT CARDS OVER THE PHONE HOWEVER OUR PHONES ARE ALWAYS BUSY SO PLEASE BE PATIENT. SHIPPING COSTS ARE FOR THE LOWER 48 STATES ONLY. WE WILL NOT SHIP TO APO/FPO’S OR PO BOXES! INTERNATIONAL SHIPMENTS ARE PROVIDED ONLY BY USPS GLOBAL EXPRESS AND MUST BE ARRANGED VIA PHONE ONLY. IF YOU ARE IN CANADA/HAWAII/ALASKA/PUERTO RICO SHIPPING IS DOUBLE. TRACKING NUMBERS ARE PROVIDED ONLY AFTER SHIPMENT. YOUR PAYPAL INVOICE IS YOUR ORDER CONFIRMATION. ANY SPECIAL INSTRUCTIONS SHOULD BE NOTED IN THE PAYPAL COMMENTS SECTION AS EMAIL IS SOMETIMES UNRELIABLE. MOST ITEMS ARE STOCKED HOWEVER IF STOCK OF ITEM RUNS OUT BEFORE WE RECEIVE PAYMENT AN IMMEDIATE REFUND WILL BE ISSUED. PLEASE ALLOW 7-10 BUSINESS DAYS FOR ITEMS TO ARRIVE. ANY QUESTIONS PLEASE FEEL FREE TO CALL (610)-754-8500

Please take note to the following excerpt from the above section:

ALL SALES ARE FINAL. 20% RESTOCK FEE ON UNOPEND ITEMS AT OUR DISCRETION

Now let us examine what the initial problem was to begin with:

First, my response to his initial inquiry.

"Further, there is always a problem with shipping a seat more than 2 times. Inherently the box becomes damaged and there is no possibility of resale"

Second, his response to my reply.

"this guy is serious about charging me a 10% restocking fee, because, he says he has no possibility of reselling because of a damaged box. what a load of bull t."

Finally, the conclusion.

As mentioned earlier, if the box is shipped several times it will be damaged and have to be reboxed. If I state in every one of my auctions that my return policy is only applicable to unopened boxes, then how would they send me a box that has had to be repackaged? Further, I offered him half off my normal restock fee that is clearly outlined in the listing and this is what I get in return!

Finally, please check my feedback on ebay. You all can take the word of a disgruntled customer who does not pay attention to details, or you can buy product from a reputable company.

Just thought I'd make sure this didn't 'disappear' :smoke

This is simply amazing:

http://feedback.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewFeedback&userid=tavi2

http://feedback.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewFeedback&userid=rigger1966

Looks like SLANDER to me. False and Malicious statements about ebay buyers. I wonder what Ebay would think about this.

Another bit of advise ACM. You should put somewhere on your auction ads that you do not ship to APO. APO are US addresses but UPS does not ship to them as you already seem to know from some of the feedback I have been reading where you call a member of our US military an idiot.

He probably did not know because it is not listed on your auctions that you do not ship to APO and and APO IS a United States address which you say you do ship to.

Tell me you are bullshitting Bert?!

I know tons of fellow veterans and veteran supporters that ride, they would love to know about that.

Just a second. I will find the feedback again. But remember it is his right as an American not to ship to American patriots. They fought for his right to do that.

Here is another insulted ebay buyer. Did not even retract the negitive feedback after the buy retracted his:

http://feedback.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewFeedback&userid=rob72165

and another:

http://feedback.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewFeedback&userid=raymond6910

Tell me you are bullshitting Bert?!

I know tons of fellow veterans and veteran supporters that ride, they would love to know about that.
OOOOH good call, see my sigline. I've posted to both of those organizations. I am a member of the CVMA and looking at USMVMC.

Tell me you are bullshitting Bert?!

I know tons of fellow veterans and veteran supporters that ride, they would love to know about that.

Here you go GOTWA.

http://feedback.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewFeedback&userid=beluso1979

I was mistaken. This time he did not call the guy an idiot. Just a bad ebayer. Buyer gave neutral so ACM give negative. It is the typical pattern with this company.

Hey guys. How timely is this? I was just browsing eBay and was looking at some parts when I saw a post linking to this on YSOG.

Guess what "Mr I don't know where the freaking caps lock key is"? You lost another sale. I'll share this with everyone at work that rides (and often shops eBay).

It's called customer service, you don't have a clue what it is so stop reading, none of the people on here that are making sense will make sense to you.

Hell, I manage 5 Google top-ranked motorcycle related websites. Maybe a link to this thread on each of those would be a good idea?

Oh one more thing:

Dumbass.

Kind of telling also when his neg feedback almost always appears to be the only neg on the buyers eh?

What is crazy is he gives negative as retaliation for neutral!!! But here is a good negative for negative:

http://feedback.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewFeedback&userid=bfroggy

This is so sad that it is starting to be funny.

Hey guys. How timely is this? I was just browsing eBay and was looking at some parts when I saw a post linking to this on YSOG.


Just for my own curiousity, can I ask what YSOG is?

Just for my own curiousity, can I ask what YSOG is?
Yahoo Sportster Owners Group

Thanks Schmidt.

I would like to point out that there are currently 18 guests viewing this. Double the number of registered forum members.

29 viewers now as I type this 11 members and 18 guests

ACM does not have a snow balls chance in hell now

I just wonder why he has not answered the question of why he calls many of buyers who give him neutral and negative feedback dunce, idiot or stupid.

I guess the world will never know.

I recently was made aware of this thread, and I would like to share a few thoughts. First, it seems that only one response to the thread mentioned any knowledge of ebay policy. Second, I find what was posted initially to be slander; and not even good slander at that.



If it isnt even good slander does that even make it slander?

I dont think so

ACMPARTSMGR you are an immature A$$ HOLE who probably just ruined hour business.

You better go to McDonalds and pick up an aplication.

hmm 40 viewing when I'm reading it

Apparently he doesn't care very much about his business. He could try to explain his actions on this open forum and maybe it would show us his side, but to be closed-mouth when a question was asked..... I just hope that this guy is the owner of the company and not someone working for him. If he is not the owner, the owner should at least know that his employee is in the process of ruining his business.

Hey Bert, this may turn out to be good for the forum. It could possidly result in some new members.

I leave a restraunt or shop and do not return for lousy service. I am loathe to even try one that friends indicate does not treat customers well.

ACM, you have treated my friends in a rude manner. Although I agree that your policy DOES give you the right to charge a re-stock fee, or to simply refuse to take back the item (although I am confused as to how all sales can be final, and still have a restock fee.....I guess all sales are NOT final 'eh?). One way or the other, you have been disrespectful and rude with a customer.

That old moniker of "the customer is always right" may not be true all the time, but the idea of always treating a customer as if they are is still an active part of our society.

You sir will not ever see me as a customer simply because of the rudeness you have shown here and on e-bay, and I will reccommend that my friends and aquantences do not support your company as well.

Good day sir.

Mav

Hey Moker, will that seat fit an 99 hugger? Whats the part number?

I recently bought a corbin solo from that guy a month ago with no problems but to treat my fellow brothers that way you just lost any future business from me. Power to the people.

I would like to chime in on this from a sellers point of view.
He is correct about the boxes do get beat up when shipping them back and forth and when a customer gets a beat up box from a supplier his first image of the seller is going to be bad. There may be nothing wrong with the actual item but it still gives a first bad impression. If you just paid good money for something and the box arrives beat up the first thing most people do is think wow, if his box looks beat up what does the product look like?
I am not saying he handled the situation correctly by any means but please remember people will not buy something if a box looks damaged.

How many times have you gone to a store to buy something and the box you pickup looks beat up so you find another box that looks better?
There may have not been anything wrong with the first box but first impressions are everything.
I think this guy should have been a little more flexible that is for sure!!
I have a restocking fee as well but I do not always charge it.
I understand sometimes once you get something it is not what you wanted or it does not fit right.
Sometimes I will get stuff back for returns that the tags have been ripped off and even worn!! Those people get the restocking fees!!

I will always try to work with people if they will work with me but sometimes there is no pleasing some people!
Just thought I would give you some insight to how I see this.

It is a shame he was so hard headed and would not work something out! He does not realize he just lost a potential repeat customer but future customers as well.

What is Spanglish?????
Was that possibly a racial remark??????

Apparently he doesn't care very much about his business.
Unfortunately there is no shortage of weenies in the business world. I once took my K750 Honda in for minor checks and adjustments and he looked up at me and said "Can't you do that yourself?" Geeze going to HIS shop to SPEND MONEY and he has a totally asshole thing like that to say. I guess some people don't like their line of work.

WOW! Just wow. I read through this whole thread, and I simply cannot believe that guy. I also find the statement redundent of "All sales Final, and a restocking fee"?!? Just my take on it. Good thing for this forum and the people on it to keep everyone aware.

(EDIT)P.S. I almost forgot the most important part: Slander is spoken, Libel is written.

I just read this whole thread and I think the key is the the one hour that the customer requested a change in part number. The seller never addressed this issue, and I think a vendor, especially an Internet vendor, should be able to complete this task without complication.

This is a great reason why I am a member of this forum. I now Know of a seller to avoid. I never bid on items if the seller has any bad feedback anyway.

A lesson to all forum members that buy from eBay check the feedback before bidding. If there is any negative feedback an alarm should sound.

I buy a lot of stuff off eBay and fortunately the only scam I have had to deal with was sellers bidding on their own items to boost the price. :doh

Personally I would think that (regardless of what the idea was behind charging him the restocking fee the first time) it would simply make good business sense, on the vendor's part, to just accept the return and make an apology for any misunderstandings. As it stands now almost 2,300 people have read this thread and are getting a less than ideal view of this merchant...just doesn't seem like good business sense to me...HAD it been me a very simple "I'm so sorry for the confusion sir, your new seat is on the way" would be in order (even if it wasn't sincere :rolleyes: )

Damn, reading a few of those insulting feedbacks got me spun up. Those fighting words where I come from. A remark like that in writing would guarantee an office visit from me.
:boxing

This just goes to show that now matter how many glowing reports and great transactions a seller has, a company will be judged and remembered by how it handled the ones that didn't go as smoothly.

Such is life.....2 wrongs do not make a right. Negative feedback does not cancel out negative feedback and leave a positive impression.

hahaha just read all 9 pages now... was gonna spend 600$ or so with those people (exhaust, intake etc)
NOT ANY MORE
rock on xlforum

*edit*
Sorry ladies and gents, been at motorcycle training course all day
:)
I would like to chime in on this from a sellers point of view.
He is correct about the boxes do get beat up when shipping them back and forth and when a customer gets a beat up box from a supplier his first image of the seller is going to be bad. There may be nothing wrong with the actual item but it still gives a first bad impression. If you just paid good money for something and the box arrives beat up the first thing most people do is think wow, if his box looks beat up what does the product look like?
I am not saying he handled the situation correctly by any means but please remember people will not buy something if a box looks damaged.

How many times have you gone to a store to buy something and the box you pickup looks beat up so you find another box that looks better?
There may have not been anything wrong with the first box but first impressions are everything.
I think this guy should have been a little more flexible that is for sure!!
I have a restocking fee as well but I do not always charge it.
I understand sometimes once you get something it is not what you wanted or it does not fit right.
Sometimes I will get stuff back for returns that the tags have been ripped off and even worn!! Those people get the restocking fees!!

I will always try to work with people if they will work with me but sometimes there is no pleasing some people!
Just thought I would give you some insight to how I see this.

It is a shame he was so hard headed and would not work something out! He does not realize he just lost a potential repeat customer but future customers as well.

Thing is, I made the purchase at night, and very soon after the purchase I realized what I'd done. Instant email, because it was very unlikely he was working at approx midnight.
As for the box comments, I find that complete and utter BS. I could give a crud what the box looks like, as long as the part is ok. Trust me, I've had some very damaged box's, but the contents were perfect. Did I blame the sender for a damaged box? Did I call and or write saying my box was damaged, I want a refund? No, because I know and understand how companies like fedex, ups, and usps work. They damage box's, plain and simple. Had he taken the seat back, how is the next person who would purchase the seat, going to know that the box was returned?
The box hasn't even been opened, it's been sitting in the same place on my floor since I got it. hehe :)



"Further, there is always a problem with shipping a seat more than 2 times. Inherently the box becomes damaged and there is no possibility of resale"


please read above, I do not for one iota buy the damaged box explanation. Seeing as the next potential buyer will never know that the seat had been purchased or returned.


Second, his response to my reply.

"this guy is serious about charging me a 10% restocking fee, because, he says he has no possibility of reselling because of a damaged box. what a load of bull t."


yup, that's exactly what i said. :)


Finally, the conclusion....

nothing new.

btw, i'm tempted to just leave a link to this thread as feedback.
what do you guys think?

It's on ChopperWeb.net now too.

2500 views in one day...
It might not beat the Bambi thread, but it's on it's way :danccow

Gazza

Iif he was that concerned about the box being returned by Moker and it getting damaged in transit. He could said when you return it could you put the original box and contents in a bigger box.

As for linking this thread in your feedback, I would wait and see how and if they correct the circumstances. If not to your satisifaction, I would

hell yeah that is a great idea, but he will call you a stupid head then go tell his mommy on you!!!

:D Only 400 more views and this thread will be in the top 50 viewed threads.

Gazza

URLs in Ebay feedback is not allowed and will give ACM the opportunity to have it removed.

It's one of the things a really do not like about eBay. There are many amateurs who hid behind eBay rules and use feedback as blackmail to make it a very unpleasent to do business. I will say that by using a credit card you do have recourse in charging back if you return the item. Paypal does not like it (that is why they want your bank account) but then I don't really care what Paypal likes or dislikes. I had a camera damaged in transit and the seller tried to pull a 'you damaged it' and then a 'you file for the claim with UPS' (Just to let everyone know UPS (and FedEx) only pays the shipper the claim).
So anyone saying that as a seller is BSing you big time. I won that dispute but what a waste of time (and I learned to beware of 'Square Traders' :doh )
Oh and the sleezeball got his money and turned around and sold the item again on eBay and made double money. All the time BSing the ST moderator (and Paypal) on how the item had not been returned (while he relisted the item), Etc. In that case there was no negative feedback with that seller. I would note the items he sold were books and had never sold a camera before so that was a learning lesson to me. When I see nasty comments with a seller (left for others) I will not even think about bidding. That's just unprofessional, if they were a real business.

I also run a shipping department for a internet company among other responsibilities. We also at times charge a restocking fee when our vendor charges us (in a drop ship) or when the item has been opened (not the box the item) and must be repackaged. We are pretty fast in processing orders and shipping but one hour is amazing. Also when we do have a customer contact us about a misorder we pull the item off the dock or allow the item to be refused. Shipping costs are not refundable (because it is just that a cost to us) but we do not bust the balls of the customer because they made a mistake. Everyone is human (last time I checked :p ) We want our customers to be satisfied.

In the rare occasions when I'm stupid enough to sell product on eBay for my company (a personal reflection on myself and not on others who have more time to deal with the complications of eBay) I have had auctions where someone has not paid I do not duel it out with the 'customer' My company's reputation is more important and I would rather take the loss at that point then get into a pissing contest.

You have the right to be satisfied as a customer. :bananinj

(EDIT)P.S. I almost forgot the most important part: Slander is spoken, Libel is written.


irondrake, will you be my legal counsel....:p

anybody want to guess how much longer this guys stays in business

don't mess with our xl forum buddies.....

What a :censor :censor :censor :censor :censor :censor guy..
good business bud!

It is amazing how everyone is all about this thread getting out to the whole world. This is one customer who does not like a policy. A policy that everyone in ebay must abide by. I sell product at deep discount. I attempt to provide excellent product support and customer service. I can't always be perfect though. In this case, the customer bought the wrong seat. I explained my policy, and he did not like it. Everyone here wants to make a big deal out of one person complaining! If you want the concierge, go to Nordstrums. If you can't understand that selling 900+ items a month will create a few bad customers, learn a little. This guy is out of his mind putting this on here, and you all are feeding into it. I am absolutly perplexed!

You stil have not answered the question. Why when someone leave you neutral feeedback do you retaliate with negative feedback and many times call tehm a dunce, idiot or stupid.

Seems to me only a stupid person would do that.

And my question, why charge a restock fee at all if he contacted within an hour of placing the order. You couldn't possibly have already shipped it out.

ACM it also comes down to the fact that we are all consumers. As a business you want the consumer to come to you. Well when consumers see the kind of crap you pull then it is not only the right, but the obligation, of all consumers to tell all other consumers about bad businesses that use shady practices...like yours.

http://linson.us/forumpics/rules.jpg

how about the racial remark to the spanish people out there.he may not speak good english so what.he was still buying some thing from your place.if i was this guy i would get a lawyer and take your ass to court and shut u down.because we don't need assholes like u in this world making racial remarks when we have mexican's,african american, asin people in the armed forces protection your stuped ass.and buying shit from u so u can live in this fine place called America!



SO TAKE YOUR RACIAL ASS
OUT OF BUSSINESS BECAUSE
IT SOUNDS TO ME U MIGHT
NOT HAVE ANY MORE CUSTOMERS

It is amazing how everyone is all about this thread getting out to the whole world.
You attacked a customer ... many of them it seems. All it takes is a little searching of the feedback you've left for people (claiming a guy bounced a check on a credit-card transaction comes to mind). You were also given an opportunity to forge a little good will. Sure, it's your business, your choice, but you didn't, then you came HERE and attacked the guy.

Bad move.

You sound a little more reasonable now but it's almost like you're a different person. Are you? Tell us the truth, we're all humans. Do you have one asshole there and one nice person? Be a real person with us and we'll be real people with you. Address the (very good ) points people have made here and the thousands of individuals that are watching this thread will know one of two things. Either:

1) That you are an asshole and a poor businessman
or;
2) That you are not, that you have someone that forgot to take their Valium handling email sometimes, and that it's not really a reflection of the business owner.

Of course you could ignore this thread and hope it goes away. It's entirely possible that this will have no impact (but I was stopped before I spent a couple grand this weekend). If you chose to do that please, respect our intelligence and don't act as if there's no real problem. I would have fired a person that worked for me that called one of my customers a deadbeat.

Your policies are your policies, but a little "good will building", maybe some attention to how your (or someone else's) words are delivered. can and will go a long way. At the very beginning, opinions here could have gone one way or the other. With each post and instance of negative feedback you've left you've dug yourself a little deeper.

Prior to reading this thead, I purchased a Mikuni HSR42 Easy Kit 42-10 from American Classic Motors on a "buy now" Ebay auction on 11 Jul. Paypal paid them on 12 Jul.

Jeeeze, I hope everthing goes ok with this transaction. My order happened to get misplaced so I called the company and the guy I talked to found the order and said it would be shipped right away. I have not recieved it the carb kit yet, but now have a tracking number for a "3 Day Select" UPS shipment from "American Classic Motors". Carb kit is supposed to be delivered 27 Jul.

Hope everything goes well ... we shall see.

Ron Larson,

I'm at least hoping he learned something with this, while he did give me negative feedback, at least he had the common sense to leave out any snide remarks

What ACMPARTSMGR doesn't get is that this is a close knit group of friends / peusdo-family and he's there in e-bay calling other bikers names. True, he has a tons of positive feedbacks and they look very good. I probably wouldn't have had any problem with 2 or 3 times as many negative entries, but the name calling caught my attention. ACM, if you can I recommend you remove those or at least retract them. (I don't know what options you have)

ACMPARTSMGR you are right (about your policies being stated) but sometimes (or most of the time) it does not pay to piss off a customer or for that matter try to 'win'. You just never know who they are going to tell. It's that old addage about burning bridges. You have a lot of potential customers on this forum (and all the other forums) and you can be the peacemaker or be the problem. It takes a lot of effort to get customers and very little to lose them. I think for most of us it's not an issue of you policies but the negative attitude. It does only take once.

The whole feedback thing... :frownthre

That's why we try to work it out to the satisfaction of the customer and the merchant. Sometimes we lose (merchants) but in the end we don't 'cause we don't have a loose cannon rolling around. :doh

This forum has no regard for ethical standards

It is clear to me based on the individual in question, his ebay rating is zero because he does not understand or abide by ebay rules. This is quite apparent when you notice that he left negative feedback for a correct product being delivered!

If a customer prints liable about me here or elseware and attempts to lose me sales, I will address it accordingly. In this case, you can take it from someone who is obviously mad at his own mistake, or you can take it from the person who has countless accolades for customer service. Who would you believe? Someone who does not know how to read a simple listing, or someone who spends hundreds of thousands of dollars a year just for advertising?

The only reason that I am addressing this is because I am being accused of not offering good customer service. This could not be farther from the truth! In this case, I offered a discount on the restock fee; the fact that I even offered anything according to ebay rules is not good, but excellent customer service. I am not required to offer this, though I did. For thousands of other examples of excellent customer service, look at my feedback; note the personal comments! I pride myself on feedback and customer service; this is the only difference between me and the next guy. Why do I sell so many of the same products as others, but manage to move ten times more? This is because I assist people in their endeavors to my greatest capacity and offer great prices while doing so.

Forums are a great place for riders to share views on parts, industry, and general opinions, etc. In my opinion though, they should not be a place for someone to spread liable. What if one of my loyal customers had not sent me a link to this? I never would have had any recourse to at least explain my side!

How would you feel is someone pirated your message and used it to liable you? Would you like that? Of course not, and what has happened here is just that! Someone stole a personal message that addressed a particular subject and then pasted it online with their point of view without giving me a chance for reply! If this happened to your upcoming business, would you take it lightly?

I don't take it lightly. Would You?

Your entirely missing the point. Just because Joe Blow gives you a feedback response you don't like doesn't make it neccesary for you to call this person names or use racial remarks against them. You are making yourself look like an idiot by sinking to their level. The feedback forum on E-bay is a public forum. Now, since you dealt with someone who frequents this forum and left a bad taste in their mouth you have exposed yourself and your childish name calling. I am a contractor and I deal with people on a regular basis. Many of these people can be complete assholes. But, when your in business to sell a product or a service you take it in stride. You don't call people names and you don't tell them to go f$#k themselves no matter how wrong they may be. And you know as well as I, you run into these types often. I would love to see you throw a few of these remarks at a customer in person. In your situation your hiding behind a keyboard and its easy for you to be an idiot. Try it in person and not only will you lose your reputation, you will probably end up with a broken nose and a dotted eye.

And you still haven't answered Berts question about the feedback retractions. Why haven't you retracted yours yet?

irondrake, will you be my legal counsel....:p

anybody want to guess how much longer this guys stays in business

don't mess with our xl forum buddies.....

In my line of professional work, I had to learned all kinds of stuff. Case in point: An oral contract is legal and accountable in a court of law in PA. if you agree to something and even shake hands on it, it's the same as having it notorized...might be the same in other states.

I'm sorry but I do not see any liable whatsoever. What seems to be the issue is your attitude both on this forum and on eBay (pride is our greatest weakness in sales). Just reading over your responses to your customers neutral feedback is unbelivable. Customers make mistakes. I'm not sure if you realize many eBayers read those response comments also. That's what makes up my mind whether to do business with a seller or not (not Mokers issue). Is it your right to do that on eBay? Sure!!! but it's not going to win you any prizes. You have a lot of excellent feedback but I do not understand the antagonism. It can be very frustrating as a reseller but why splatter it all over eBay and the forums? I always look at how a seller (or in my business a supplier) deals with his customer when things go wrong, not when they go right. That's what makes us professionals and not some kid running a lemonade stand.

Looking at Mokers feedback I don't see he does a lot of business on eBay (no negative except for you...you are his second purchase!!!). So you as a pro on eBay should help develop his skill in a positive way. Guide him and others. Don't take it personally: it's business. You are being your own worst enemy. IMHO :)

Your entirely missing the point. Just because Joe Blow gives you a feedback response you don't like doesn't make it neccesary for you to call this person names or use racial remarks against them. You are making yourself look like an idiot by sinking to their level. The feedback forum on E-bay is a public forum. Now, since you dealt with someone who frequents this forum and left a bad taste in their mouth you have exposed yourself and your childish name calling. I am a contractor and I deal with people on a regular basis. Many of these people can be complete assholes. But, when your in business to sell a product or a service you take it in stride. You don't call people names and you don't tell them to go f$#k themselves no matter how wrong they may be. And you know as well as I, you run into these types often. I would love to see you throw a few of these remarks at a customer in person. In your situation your hiding behind a keyboard and its easy for you to be an idiot. Try it in person and not only will you lose your reputation, you will probably end up with a broken nose and a dotted eye.

Very well put vince :clap

It is clear to me based on the individual in question, his ebay rating is zero because he does not understand or abide by ebay rules. This is quite apparent when you notice that he left negative feedback for a correct product being delivered!

If a customer prints liable about me here or elseware and attempts to lose me sales, I will address it accordingly. In this case, you can take it from someone who is obviously mad at his own mistake, or you can take it from the person who has countless accolades for customer service. Who would you believe? Someone who does not know how to read a simple listing, or someone who spends hundreds of thousands of dollars a year just for advertising?

The only reason that I am addressing this is because I am being accused of not offering good customer service. This could not be farther from the truth! In this case, I offered a discount on the restock fee; the fact that I even offered anything according to ebay rules is not good, but excellent customer service. I am not required to offer this, though I did. For thousands of other examples of excellent customer service, look at my feedback; note the personal comments! I pride myself on feedback and customer service; this is the only difference between me and the next guy. Why do I sell so many of the same products as others, but manage to move ten times more? This is because I assist people in their endeavors to my greatest capacity and offer great prices while doing so.

Forums are a great place for riders to share views on parts, industry, and general opinions, etc. In my opinion though, they should not be a place for someone to spread liable. What if one of my loyal customers had not sent me a link to this? I never would have had any recourse to at least explain my side!

How would you feel is someone pirated your message and used it to liable you? Would you like that? Of course not, and what has happened here is just that! Someone stole a personal message that addressed a particular subject and then pasted it online with their point of view without giving me a chance for reply! If this happened to your upcoming business, would you take it lightly?

I don't take it lightly. Would You?


You shouldn't take it lightly, but the negative feedback comments that you left are not just negative but personal attacks. "It's not personal it's Business" seems to be lost with the way you handle criticism.

"the fact that I even offered anything according to ebay rules is not good, but excellent customer service. I am not required to offer this, though I did."

I disagree with this as excellent customer service, good service is delivering on your auctions in a timely manner, excellent customer service would have been going above & beyond expectations of the customer. If the customer contacted you an hour after the auction closed and told you of the mistake in the order, stopping the order and changing the parts and charging the difference in price would be excellent service. But you chose to simply state your auction rules.

I find it very difficult to believe that an hour after the auction if you were notified by the buyer of the mistake and wanted to charge any restocking fee when in reality the original item had probably not even been pulled off the shelf to begin with is not good customer service at all but a knee jerk excuse of a fall back position to get out of doing anything extra.


Libel= A false publication, as in writing, print, signs, or pictures, that damages a person's reputation.

As far as this thread, opinions are not Libel. My opinion of AMC now is I will not order anything from your auctions.

Not because of the restocking fees or the misplaced order turbrota is waiting for but the negative feedbacks you left.

You can have thousands of positive comments but all it takes is pissing off the one vocal customer that decides to take action and voice his opinion to put a serious dent in your bottom line. It doesn't matter who did what now, a simple decision on your part in the beginning to make things right would have avoided all of this.

It is clear to me based on the individual in question, his ebay rating is zero because he does not understand or abide by ebay rules. This is quite apparent when you notice that he left negative feedback for a correct product being delivered!

If a customer prints liable about me here or elseware and attempts to lose me sales, I will address it accordingly. In this case, you can take it from someone who is obviously mad at his own mistake, or you can take it from the person who has countless accolades for customer service. Who would you believe? Someone who does not know how to read a simple listing, or someone who spends hundreds of thousands of dollars a year just for advertising?

The only reason that I am addressing this is because I am being accused of not offering good customer service. This could not be farther from the truth! In this case, I offered a discount on the restock fee; the fact that I even offered anything according to ebay rules is not good, but excellent customer service. I am not required to offer this, though I did. For thousands of other examples of excellent customer service, look at my feedback; note the personal comments! I pride myself on feedback and customer service; this is the only difference between me and the next guy. Why do I sell so many of the same products as others, but manage to move ten times more? This is because I assist people in their endeavors to my greatest capacity and offer great prices while doing so.

Forums are a great place for riders to share views on parts, industry, and general opinions, etc. In my opinion though, they should not be a place for someone to spread liable. What if one of my loyal customers had not sent me a link to this? I never would have had any recourse to at least explain my side!

How would you feel is someone pirated your message and used it to liable you? Would you like that? Of course not, and what has happened here is just that! Someone stole a personal message that addressed a particular subject and then pasted it online with their point of view without giving me a chance for reply! If this happened to your upcoming business, would you take it lightly?

I don't take it lightly. Would You?

liable ? What is that ?
Can you sue someone for liable ?

Yes, and no. there has to be certain criteria met under writing. Which is clearly not the case here for 2 reasons:

1. ACMPARTSMANAGER doesn't even know the difference between slander and libel as per his original post, and

2. the content of the emails was posted. you cannot accuse of falsehood with your own words,

even with added opinion it does not promote a fully negative base.

The true nail in the coffin for this was Berts investigation into the other feedback responses. With those facts at hand, NOT opinion, one can certainly accuse this person of being a no-good, dishonest, racist, cheapskate without the reprocussion of any legal entaglements.

The arrogant SOB still don't get it. Everybody else is wrong, and he's right. And dances around the questions while never giving actual answers.

I would NOT send the seat back and pay him a restocking fee for nothing.
I doubt he ever UN-stocked it to ship within an hour.
Sounds like a scam to me.
Sell it on ebay with a note right in the add that says.."a better price than American Motors and no bull sh...t"
That should frost his A%%

acmpartsmgr,
I hope you have a large inventory,or should I say I hope you keep a large inventory. :roflblack :roflblack :banadevi :banadevi

From THIS (http://www.chopperweb.net/forum/showthread.php?s=&threadid=11273) thread on ChopperWeb...

Originally posted by Chopper Duke - on ChopperWeb.net
I wrote him thru eBay so it would show up as a question from an eBay member. Here's what he wrotre back. I read it and didn't see where he actually answered the accusation. From American Classic Motors I have viewed the feedback left in the chopper forum, and it is nothing compared to the xl forum. It seems like everyone there has animosity towards someone they have bought from in the past and because one person has complained, they all jump on the same bandwagon. The real irony is that whether I respond to the people or I just let it go, I am the one who will look bad. A real catch 22. Further, sales continue to boom and this guys attempt to unleash the online forums at me has undoubtably failed miserably. If there is any question of what happened, I left a detailed outline in the xl forum. I was not familar at first with the process, but after an hour or so I got it worked out and left what I am going to leave as the last message. I will not subject myself to being bothered with one complaint that has started a landslide of people to jump on the wagon. It does no justice. Joe

Gazza

Gary ...

Can't read it ... You gotta be logged in

Gary ...
Can't read it ... You gotta be logged inSorry, basically a dozen or so replies arguing each way. I really thought that you all might be most interested in what ACMPARTSMANAGER was saying in response to being questioned by someone from another forum. CHopperDUke is one of the admins over there and he sent an email asking ACM...

Originally posted by Chopper Duke I e-mailed him and asked for his side of the story. Like Jaime said, he bought from the guy and had no problems. Here's what my email said Hi, I am contacting you in referance to some negative posts made on some bike sites about your company. While I have never purchased from you, I know people who have and have been pleased. Please take some time to read from here: http://www.xlforum.net/forums/showthread.php?t=10235 as well as here: http://www.chopperweb.net/forum/sho...9595#post109595 I'm a staff member at Chopper Web and would like your side of the story if you fell inclined to give it. Sincerly Chopper Duke
Gazza

I think you guys are waaay out of line here. I'm so glad that everyone here is so perfect that you never make any mistakes.

Has anyone looked at the rest of this guy's feedback?!? He's got 301 PAGES of feedback, and out of all that, there is only 26 negatives! For !#$)#'s sakes!!! He must be doing something right!!!

How many of you know the full story behind the other negative feedbacks left? Not many I bet. How many of you have had the misfortune of dealing with some of the dipshits on ebay? I have seen some of the absolute dumbest people on earth on ebay. It's not easy showing restraint with some of those retards.

Moker, did you ever actually make it clear that the seat probably hadn't even been pulled from the shelf yet? Were those emails you posted the only communication between you and the seller? If so, he might not have even thought that the auction only ended an hour ago. How clear were you that there was still time to switch the order?!?

The fact that everyone here is on a crusade to shut this guy's business down is absolutely shameful. What a joke!!!

Oh, and the Spanglish comment being racist?!? Get off of your high horses. I can't believe people are so quick to label someone a racist.

Jeeez people, quit trying to blacklist this guy!

I don't give a rat's ass whether I buy something on ebay or in some store somewhere. If anyone treated me like this guy treated his customers, I'd bust him right in the chops. I happen to think this guys is about ten differents kinds of a douchebag. Libel? Slanderous? So sue me, dunce.

Just to give an idea what some people on Ebay are like... I put a set of new aftermarket plastic fairings on Ebay...and this is one of the questions I got ....
and the guy was serious :yikes




hi there, i wanna buy it but i am on the dole and have little money, was wondering if you have like a 6months layby system i could do... i am very trust worthy, i have had credit at places like the local conveince store and video 2000. I wanna get it dipped in chrome to match my helmet.. could you get it dipped in chrome b4 i make a decision on it..

Thanks.

hi there, i wanna buy it but i am on the dole and have little money, was wondering if you have like a 6months layby system i could do... i am very trust worthy, i have had credit at places like the local conveince store and video 2000. I wanna get it dipped in chrome to match my helmet.. could you get it dipped in chrome b4 i make a decision on it..
Sooo..did ya dip it in chrome for him?
That woulda been the polite thing to do.

I'm only polite here.......................... ;)


I suggested that it would be too difficult to chrome them.....

Stevo,.......Maaaaaaaaate.........you got a shop right?.....well its like this.I need some stuff for me bike. I need an 88 kit,Mikuni carb,Ohlins shocks,2 into 1 pipe..etc..etc...............

Problem is I'm a bit short on cash at the moment.........so lf you just send the stuff down to me I'll fix you up later......or l could mow your lawn or sumthin as payment.

P.S........could you make sure you get the pipes chrome dipped?

I need a video 2000 card ....can't trust just anybody these days...


specially those bloody southerners

Yeah anyone giving neutral feedback is given negative feedback in return (and blasted as an 'idiot' in many cases). There also plenty of retractions. Is this out of the ordinary on eBay? no and plenty of people choose price as the main factor in making their purchase...god bless them. Read the feedback on the French person if you think the Spainish one is not racist enough for your tastes.
I'm sure glad I did not do business with this company. When I had asked if an item was in stock I was told if it's not we will refund your money...what kind of answer is that? You do or you don't.

After I had read the feedback long before this was brought up on this forum I decided that I did not want to do business with that kind of business. Being abusive is not how I was brought up nor what I expect from anyone I do business with.

I know of many sellers on eBay who pride themselves in not having any negative feedback. My wife and I both work in a retail environment and both agreed it's not the easy sales that show our Professionalism but how we treat the difficult situations. That's how I judge if I will do business with someone on eBay and in the real world (where you would go out of busines for telling off customers or be fired on the spot, no matter how justified it might seem).

I also understand that eBay is what it is: Buyer beware!

I think you guys are waaay out of line here. I'm so glad that everyone here is so perfect that you never make any mistakes.

Has anyone looked at the rest of this guy's feedback?!? He's got 301 PAGES of feedback, and out of all that, there is only 26 negatives! For !#$)#'s sakes!!! He must be doing something right!!!

How many of you know the full story behind the other negative feedbacks left? Not many I bet. How many of you have had the misfortune of dealing with some of the dipshits on ebay? I have seen some of the absolute dumbest people on earth on ebay. It's not easy showing restraint with some of those retards.

Moker, did you ever actually make it clear that the seat probably hadn't even been pulled from the shelf yet? Were those emails you posted the only communication between you and the seller? If so, he might not have even thought that the auction only ended an hour ago. How clear were you that there was still time to switch the order?!?

The fact that everyone here is on a crusade to shut this guy's business down is absolutely shameful. What a joke!!!

Oh, and the Spanglish comment being racist?!? Get off of your high horses. I can't believe people are so quick to label someone a racist.

Jeeez people, quit trying to blacklist this guy!

Hey by all means, you have your right to opinion as well as all of us. You go right ahead an patronize him if you see fit but don't be blasting us for what we see as an outrage. What a joke ? Your post was a joke.

one of the things I look at is the feedback rating as well as price...

if I think it looks like it's gonna be a headache, then I wont bother....

and the guys that do a lot of transactions have been the worst... I usually look real close at their feedback replies .... 'cos some seem to think they can get away with whateva they want.


I've got a rating of 175 @ 100% with 207 positive replies (been back to the same seller a few times 'cos they gave good service)

that's mainly buying but some selling as well......

Hey, I'm not saying the guy is perfect. Who is though? Maybe he made some bad calls(I don't know, I know nothing about those previous feedback situations), but is that reason enough to launch this campaign?!?. What I don't understand is how people who weren't even involved can go on a crusade to shut this guy's business down? The guy has done almost 7000 transactions on ebay, with a 99% feedback rating. That is damn good!!
The majority of people here are acting like a pack of bloodthirsty wolves, and it just seems ridiculous.

Hey, I'm not saying the guy is perfect. Who is though? Maybe he made some bad calls(I don't know, I know nothing about those previous feedback situations), but is that reason enough to launch this campaign?!?. What I don't understand is how people who weren't even involved can go on a crusade to shut this guy's business down? The guy has done almost 7000 transactions on ebay, with a 99% feedback rating. That is damn good!!
The majority of people here are acting like a pack of bloodthirsty wolves, and it just seems ridiculous.
I think it was the company response on this forum that got the smell of blood going. Look back on the thread. They have every right to be heard and state their case but putting a thousand libels on a response is childish. That in my mind really sealed the deal. Many of the other negative ratings have been withdrawn after some 'unknown' action on the part of the seller and buyer. But the comments have not, read them over.

I said it before and I'll say it again, it was not Moker or his mistake or the restocking fee that turned me off. It was ACM's own reaction to it. He himself lost me as a customer.

I walked off the playground a long time ago. I prefer to deal with adults.

ACM, gang it up buddy. :roflblack :roflblack

Moker,You have a PM!
As a member of this forum let me know the restocking fee charges you lost and I will send you something from my site to compensate you for your loss.

I do not want you or others to think negative about sellers and resellers on ebay.
There are some good sellers out on ebay and hopefully this will help ease some of the tensions here and towards sellers.

I can honestly see both side of the story because I have been on both sides of the situation but in the long run if this will help everybody's fears that all sellers are not bad then I will be more than happy to help ease the anger and disapointment!

Boomer,

That is a cool gesture. But, most people look at the individual seller...not e-bay as a whole. I have had both good and bad experiences selling and buying on e-bay. I may not spen all my time on there, but I do frequent it......

What ACM did (or at least whoever was using that account...in a business it may be more than one person) was insult a customer personally. I agree that he had the right to charge a re-stocking fee, or simply say "all sales final. That would be fine, as long as it is done politely.....until the customer acts poorly.

The initial post shows Moker as a reasonably calm customer.

ACM's initial post shows a disregard and lack of knowledge. In addition his feedback and posts show a disregard and personal attacks on the customer.

I am among those who will pay more for good service. I consider that part of the deal I am looking for. I certainly expect less customer service at McDonalds than I do at the Waldorf. But the cost reflects that as well...... However there is a base level I expect at either. ACM has shown less than that base level. The company can make it right, by simply apologizing to some and fixing the problem to the satisfaction of others.

Some may consider 99% of customers happy "good enough"....Excellent companies strive for 100%. They know they may never get it....but they strive just the same.

Mav

Moker,You have a PM!
As a member of this forum let me know the restocking fee charges you lost and I will send you something from my site to compensate you for your loss.

I do not want you or others to think negative about sellers and resellers on ebay.
There are some good sellers out on ebay and hopefully this will help ease some of the tensions here and towards sellers.

I can honestly see both side of the story because I have been on both sides of the situation but in the long run if this will help everybody's fears that all sellers are not bad then I will be more than happy to help ease the anger and disapointment!
Very nice gesture from a totally cool dude and professional biznessman. A good biznessman will stand on the reputation and as a recent customer of yours you have solid footing BoomerMan. ACM would do well to listen and heed your example. Thanks again for the manner in which our transaction ocurred. Looking forward to continued business with you. :clap

:bump :flasher

i don't give a rats ass whether MOKER screwed up or not...bottom line is that ACMPARTSMANAGER is a jerk-off and he will never get any business from me.(is that considered slander??? :roflblack ) If he was behind a parts counter how long would he have a job or an unbroken face talking that way to customers. in my own huble opinion... :censor ACMPARTSMANAGER, and :censor his ebay store. I'll pay a little more for the respect we all deserve as paying customers. As for the service man he screwed over...he owes you an ass-kicking when he returns from over seas. Remember asshole...are military is what proctects your right to be an asshole and a sleazy businessman...but that just my opinion :roflblack
:clap :clap :clap :banana :banana :banana :banana :clap :clap :clap

So I went on eBay to try to find some chrome parts and this thread kept nagging me. Every auction I was interested in I check out the feedback and how the seller handled the negative comments.

There were severalk sellers that had thousands of good comments with fairly few negative ones and in almost every situation the sellers did not get rude. One seller was a little miffed and wrote, "I wish you would have e-mailed me before posting negative feedback, I would have given you a full refund to avoid this."

I realized that by reading the negative comments you get a better sense of what that seller is really like. (how they handle the orders that go wrong)

For what it's worth.

dang, bert......

these threads can be addictive. i just spent an hour reading this entire thread. you should be hearing from my lawyer about the collosal waste of time i just had (joke, bert.... ;)) as has been said here many times, its not the good sales, but how the bad sales are handled that can make or break a business. sure he has a lot of good feedback, but if i order x and you ship x, how hard is that? it's how you handle the customer that meant to order x.1 that is crucial. anymore, i don't even shop on ebay, i can get better prices from reputable sources (not that all ebay sellers aren't, but you are limited in your recourse)
good luck acmpartsmanager, you may still have a lot of sales, but remember, you have also lost a lot here.

skratch

I have been reading this entire thread, and not only do I take offense as a hispanic with your "Spanglish" comment, but as a retired Navy Senior Chief Petty Officer with 21 years active service PROTECTING YOUR ASS,the real icing on the cake was not shipping to APO's. You will never see my money.

Wow, I just read this thread today and I just want to add my .02 to the fray. I personally am a satisfied ACM customer. I purchased my V&H Straightshots from them on ebay last year because they were the only people who had 'em in stock at the time. When I was considering the purchase I had serious reservations because of the unprofessional responses to the negative and neutral feedback. However, at that time AM pipes for '04s were extremely scarce, couldn't even get SE slip-ons, so I decided to take a chance. I won the auction on a Friday and paid with Paypal within about an hour of the auction end and got my pipes on Tuesday. It was a flawless transaction and I left positive feedback. However, eventhough I had a good experience with them I will not do business with them again and here's why. Unprofessional and rude, period. It doesn't have anything to do with whether a restocking fee is fair or not, or whether the item was already shipped or not. The problem is the rude and immature response to feedback, there is no justification for it. I actually felt guilty when I patronized them becasue I didn't want to do business with that type of person, but I felt it was either them or no Stage 1 (I ain't Gahndi after all) so I did it. I guess I rationalized it by thinking the people who he was ripping on maybe deserved it and I just didn't know the whole story. Well, I now feel I've gotten the whole story, the Dude is a doofus and deserves no business. I've been in service professions before and I know customers can be asshats, but like others have said, that's when then seller needs to pony up and take the high road. ACM failed miserably. Just my story, for what it's worth.

The guy has a right to his 10% or whatever. He has no right as a seller to shit on customers. W/O customers he isn't a seller. It's pretty obvious the part never left his store when the buyer tried to change his order an hour later.

If it was purchased with a credit card I would send it back and dispute the charge, and then not pay anything except maybe shipping. You have that right. You also have the right to tell everyone about your experience and I will not buy anything from this a-hole.

Thanks for the heads-up. Good luck ;)

Does anyone here actually understand that what has been said is libel? Aside from some intelligent people who have made mention to my clear error on calling libel slander, I have yet to hear any intelligent questions from anyone as to the side of the seller! Have any of you ever run a business that was slandered/libeled? Has anyone here ever been treated in an unjust way?

I would appreciate some recognition! Almost every comment falls on the side of the buyer who was in error! This is ebay, not Nordstrums! What is next, do I need to fly to California to help someone tighten there seat bolt to avoid negative comments in a forum/ebay? I do the best that I can within the restraints of policy. You all are blaming me for doing my job as a distributor of parts!

I have only heard people saying that they would knock my teeth out, and how they will not buy from me. Are you all serious? If you are, then you are missing out! Go to your local shop/dealer; get ripped off! I sell at rock bottom prices, and if one person decides to bad mouth me then I guess all who want to jump on the bandwagon will do so.

Feel free to pay way more then you need to just because you think that one experience defines an individual/business. Feedback is feedback, customer service is customer service. Seperate the two!

I did not get on this forum to tell you all that I was going to beat you up; I got on here for the sole purpose to defend an unjust accusation!

I could spend my time at much better things, but because it seems that everyone here is inclined to jump on the bandwagon, I will not hesitate to state what is fair and proper!

Like it was said to me many times in this thread; it is easy to just type anything in. It is much more difficult to stand behind it! That is what I propose to you all. Stop and read the entire thread; don't take everyone's opinion literally and unbias yourself to see the entire situation. Would any of you done different if you were in my position?
If so, write me a specific question, don't just add your two cents as if you are a devine entity.

I am really curious how many more insulting and unfair reviews I will get by individuals who just read words and have no idea what actually happended. I will truly look forward to seeing what people have to say besides threats and other extremes.

http://dictionary.reference.com/search?r=2&q=libel

And I quote: "So basically I really don't recommend using American Classic Motors on ebay.
The guy was a total jerk on the phone also."

I wonder if this equals your example?

A false publication, as in writing, print, signs, or pictures, that damages a person's reputation.
The act of presenting such material to the public.

OPINION IS LIEBEL IF MALICE IS PRESENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

And I quote: "So basically I really don't recommend using American Classic Motors on ebay.
The guy was a total jerk on the phone also."

I wonder if this equals your example?

A false publication, as in writing, print, signs, or pictures, that damages a person's reputation.
The act of presenting such material to the public.

OPINION IS LIEBEL IF MALICE IS PRESENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i ordered a air cleaner from you fair price good delivery time but you are not doing yourself any favors with your post here :shhhh

nothing I wrote was false. enjoy.

LAST POST, NO ONE HERE REALLY CARES WHETHER I AM RIGHT, WRONG, ETC. IF YOU WANT PARTS CHEAP, GREAT. I AM DONE DEFENDING MYSELF

good bye :)