Dear HD

[XLBolivia]

Stop calling me brother when I come in. Try treating me like one instead.

[SuperTed]

That pretty much sums up my thoughts on the staff at the stealers. Short and sweet. Well done. :smoke

[shotgun46]

I hate being called bro or brother

[morvenhouse]

Funny you know, my bike buying experience at the Stealers was fine, they left me alone, brought me lots of good coffee and took my money, real easy. Since then it has been a bit of a grind, mind you I get the feeling that at least some of it is corporate induced rather than just Stealer lethargy. So may be we should be venting our spleens at HD as well as the Stealers?

[oO VEGGIE Oo]

They don't say much to me...just smile lustfully as if I'm going to trade in my paid in cash 95 for something new and bigger. Nah...I'll just keep walking to the parts counter to pick up my gasket or bolt.

[~Grind~]

They don't say much to me...just smile lustfully as if I'm going to trade in my paid in cash 95 for something new and bigger. Nah...I'll just keep walking to the parts counter to pick up my gasket or bolt.

Yep! Thats exactly what I do. :)


Sent from my iPhone using Tapatalk

[Ireeman]

I could not have had a worse experience with my Ft Myers dealer.

I picked up my 05 R and road out of the parking lot...a mile later the tranny drain plug fell out.

I went back with my bud with a truck and walked it up to the service bay and went slightly nuts.

They told me " well Harleys tend to leak a bit ".
Iree turns purple with rage and asks calmly, if the could find a tranny drain plug and replenish the primary fluids.

"Well we are having a tent sale right now could you come back later".

Iree counts to 10 and removes bike and self from a potential murder scene.

Never again.

[wsrsporty]

They don't say much to me...just smile lustfully as if I'm going to trade in my paid in cash 95 for something new and bigger. Nah...I'll just keep walking to the parts counter to pick up my gasket or bolt.

Me three !

[drd1135]

Stop calling me brother when I come in. Try treating me like one instead.

Amen, brother. :p

[WinterWheel]

"Well we are having a tent sale right now could you come back later".

Iree counts to 10 and removes bike and self from a potential murder scene.

Never again.

Surely you jest, Sir?
:wonderlan

[Ireeman]

Surely you jest, Sir?
:wonderlan

I wish i was.
I love sportsters, but i will never go near a Dealer again.

[xllent01]

don't bro me unless you know me!! :censor

[WinterWheel]

I don't trust them, but the bike's still under warranty (Unless they find some reason to say it isn't covered...I'm waiting for it.). After the bitter taste left following my first oil change, I'm not likely to entrust them with my baby.
I just brought it in because of what I believe to be a fuel sender failure. I would have preferred to replace it myself, but it's supposed to be covered. Hopefully, they won't mess this up.
I don't think that anyone I've spoken to, have not experienced a problem following service at our local dealer. Don't get me wrong...I want to trust them. But, I can't. The people are fine. Their Quailty Control sucks bad. If they didn't have a local monopoly, they'd be hurting bad.
I prefer to do my own maintenance, for better or worse. I'm no expert wrench monkey, but I can swing one well enough.
But, denying you service - for the reason stated (or any reason) - after they messed up...No excuse!

[Tin Man 2]

Wow, Ive never had a bad time at my local dealer, Good guys who pass out free coffee and BS all day long if their not busy. Ive never had a retailer treat me this good with any other product. The one time I had a problem ( broke throttle cable) they went the extra mile to get me up and running. Wolverine HD in Michigan.

[xllent01]

Wow, Ive never had a bad time at my local dealer, Good guys who pass out free coffee and BS all day long if their not busy. Ive never had a retailer treat me this good with any other product. The one time I had a problem ( broke throttle cable) they went the extra mile to get me up and running. Wolverine HD in Michigan.

Of coarse they go the extra mile...unless it's under warranty.. They are glad to reach deep down in your pockets and charge cost + for everything else, Your paying for it, even for that free coffee..:smoke

[rejeanprimeau]

don't bro me unless you know me!! :censor

Yes BRO

[simeli]

You guys simply don't know how to handle people correctly!

I go back to Iree's problem with the primary plug falling out.

Me: Hi it seems I ran into a little problem after I left here with my bike, it would seem that the drain plug fell out less than a mile from here and try as I might I couldn't find it. Would you happen to have an extra one laying around somewhere?

Service Manager: Listen we are having a big tent sale right now could you come back later?

Me: Sure, would you happen to have an 11/16 wrench handy?

Service Manager: I am sorry we don't loan tools.

Me: that's OK I just realized I have my trusty 4" adjustable wrench in my pocket.

Ok everything is good so far, no one is angry no one is upset, check!

I then push my dripping bike around to the sales area where the salesmen are trying their best to make the next sale as fast as possible.

So I start looking around at the various bikes, laying down on the floor and looking up underneath them. Of course one of the sales people takes notice and rushes over to me.

Salesman: Interested?

Me: Yes I am!

Salesman: So exactly which one are you interested in?

Me: the one that fits.

Salesman: ???????? (confused look slowly creeps up over his face) Huh?


(now is when you want to elevate your vocal decibels so that you are noticed by everyone in the area "customers for the most part" but keep anger out of your voice)

Me: See that bike over there I just left here with it 30 minutes ago, less than a mile down the road the drain plug dropped out of the primary dumping all of the oil out, I just pushed that bike all the way back here to get that problem fixed only to be informed by the service manager that you had a big sale event going on and it wouldn't look good to potential customers to have them see us working on a negligence problem like this, so he wants me to wait until the potential customers have cleared out before the problem can be fixed.

I thought it would be a lot simpler for me to just pull a drain plug out of one of these bikes so I wouldn't cause a scene in front of the rest of these rubes.

You won't believe how fast your bike will be fixed!

[Rico 05R]

You guys simply don't know how to handle people correctly!

I go back to Iree's problem with the primary plug falling out.

Me: Hi it seems I ran into a little problem after I left here with my bike, it would seem that the drain plug fell out less than a mile from here and try as I might I couldn't find it. Would you happen to have an extra one laying around somewhere?

Service Manager: Listen we are having a big tent sale right now could you come back later?

Me: Sure, would you happen to have an 11/16 wrench handy?

Service Manager: I am sorry we don't loan tools.

Me: that's OK I just realized I have my trusty 4" adjustable wrench in my pocket.

Ok everything is good so far, no one is angry no one is upset, check!

I then push my dripping bike around to the sales area where the salesmen are trying their best to make the next sale as fast as possible.

So I start looking around at the various bikes, laying down on the floor and looking up underneath them. Of course one of the sales people takes notice and rushes over to me.

Salesman: Interested?

Me: Yes I am!

Salesman: So exactly which one are you interested in?

Me: the one that fits.

Salesman: ???????? (confused look slowly creeps up over his face) Huh?


(now is when you want to elevate your vocal decibels so that you are noticed by everyone in the area "customers for the most part" but keep anger out of your voice)

Me: See that bike over there I just left here with it 30 minutes ago, less than a mile down the road the drain plug dropped out of the primary dumping all of the oil out, I just pushed that bike all the way back here to get that problem fixed only to be informed by the service manager that you had a big sale event going on and it wouldn't look good to potential customers to have them see us working on a negligence problem like this, so he wants me to wait until the potential customers have cleared out before the problem can be fixed.

I thought it would be a lot simpler for me to just pull a drain plug out of one of these bikes so I wouldn't cause a scene in front of the rest of these rubes.

You won't believe how fast your bike will be fixed!

:roflblack:roflblack:roflblack:roflblack

[majam1]

They always ask me when im gonna get a bigger bike. "When you can catch me on my little one", usually gets em to leave me alone.

[Brad]

Don't care if you call me Bro, but treat me like a real customer. This time I'm buying an oil filter. Next time it might be a 2013 '72. You never know...

As for the bigger bike. Just had a girl in a gun class try to tell me her bike was for sale. She said it was a Sportster, but it was OK for guys to ride them too. I said yea, I know. My 883 is in the parking lot...

[sportsterpaul]

You guys simply don't know how to handle people correctly!

I go back to Iree's problem with the primary plug falling out.

Me: Hi it seems I ran into a little problem after I left here with my bike, it would seem that the drain plug fell out less than a mile from here and try as I might I couldn't find it. Would you happen to have an extra one laying around somewhere?

Service Manager: Listen we are having a big tent sale right now could you come back later?

Me: Sure, would you happen to have an 11/16 wrench handy?

Service Manager: I am sorry we don't loan tools.

Me: that's OK I just realized I have my trusty 4" adjustable wrench in my pocket.

Ok everything is good so far, no one is angry no one is upset, check!

I then push my dripping bike around to the sales area where the salesmen are trying their best to make the next sale as fast as possible.

So I start looking around at the various bikes, laying down on the floor and looking up underneath them. Of course one of the sales people takes notice and rushes over to me.

Salesman: Interested?

Me: Yes I am!

Salesman: So exactly which one are you interested in?

Me: the one that fits.

Salesman: ???????? (confused look slowly creeps up over his face) Huh?


(now is when you want to elevate your vocal decibels so that you are noticed by everyone in the area "customers for the most part" but keep anger out of your voice)

Me: See that bike over there I just left here with it 30 minutes ago, less than a mile down the road the drain plug dropped out of the primary dumping all of the oil out, I just pushed that bike all the way back here to get that problem fixed only to be informed by the service manager that you had a big sale event going on and it wouldn't look good to potential customers to have them see us working on a negligence problem like this, so he wants me to wait until the potential customers have cleared out before the problem can be fixed.

I thought it would be a lot simpler for me to just pull a drain plug out of one of these bikes so I wouldn't cause a scene in front of the rest of these rubes.

You won't believe how fast your bike will be fixed!

PRICELESS, simply PRICELESS, what I would pay to see that, thank you from all of us.:clap

[simeli]

It's all about communication skills.

Sometimes some people just fail to comprehend a situation and you have to clarify it for them.