Trak-Tek?

[883tracker]

Just wonderin' how other members have had w/ his co. I've had no response to phone calls + e-mails. He told me I would recieve my brake components in a week...been 2 now without a any kind of call back.:frownone

[GSB_77_XL]

Chris (Cleger) is a member on this forum (supporting Vendor I think). Send him a Private Message. There have been others in the past on here who have had a hard time getting a hold of him, but from what I understands he always delivers. I sympathize with ya, It is always nice to get a response out of a company so you know whats going on.

[GSB_77_XL]

I just checked the members list and It has been 2 weeks since he last visited the forum. I still dont think I would get too worried. It would be a helluva lot better from a business stand point if He had someone to take calls and answer e mails for him.

[bw9]

When I was considering a Ram-Flo I sent several emails to Chris and received all replies within 24 hours, and one was a long explanation. I received the product in a very short time and I really love it. Don't give up yet; I'm sure there is a good reason for the delay and you haven't been totally snubbed.

BW

[ZenBiker]

I placed a big order last week and have gotten no response and in fact, the paypal order hasn't even been accepted yet and hasn't been deducted from my bank account.

I am not worried as I know one of the things I ordered is something they don't typically stock so was prepared for a delay, but it would be nice to get an email confirmation of my order and maybe an estimate.

I am giving him the benefit of the doubt and assuming he's either overwhelmed or on vacation.

[theoldog]

I got a fork brace from trak-tek (really like it!) but did have a hard time getting through to him. I think it was a problem with the phone, computer or something. Anyway, he called me back, I ordered it and got it in a few days. As ZenBiker said, maybe he's on vacation.

[tonyhds]

More and more I hear this problem you have to have good communication.

[malonek]

In the same boat ordered ram flo and don't have any idea where they are. I know they have my money. Hope this isn't going to be a problem. I really want the ram flo.

[883tracker]

I would have just ordered the disks + calipers online but had a few ?s about fitment. So I called and left a message. After 4 days he got back to me. We talked for a good 1/2 hour before I placed my order. He seems like a real nice guy. I just got my bike dialed in and it's kind of a bummer that this last week its been sitting on the lift w/ front wheel off and calipers hanging. Yesterday I put it all back together; thinking that if I did the parts would probably show up. Oh well...I'm off to MotoGP, hopefully my stuff will be waiting for me when I get back. thanks for the replies.:rolleyes:

[klown]

From what I've heard. It's hit or miss with these guys. They still have not mastered the fine art of customer service and good communications with the customer. That's just what I've heard. They sell good stuff if you can get it in a timely fashion. :smoke

[klown]

SOme other threads regarding trak :

http://www.xlforum.net/vbportal/forums/showthread.php?t=27920&highlight=trak

http://www.xlforum.net/vbportal/forums/showthread.php?t=30920&highlight=trak

ACM and trac tek went to the same business school :laugh

[lagerdrinker]

like any other small business he's probably got another job. chris is a good guy.

[klown]

like any other small business he's probably got another job. chris is a good guy.

I'm just saying, the common denominator for successful small businesses is always good customer service. "Take care of the customer, or somebody else will" :smoke

[ZenBiker]

like any other small business he's probably got another job. chris is a good guy.

You'd think us XL forum members could easily support him with our obsession... :roflblack :roflblack

But I've heard all good things about him (except that he's hard to reach) and I really like the stuff he sells and his webpage is straight to the point and amusing. Unless I get screwed over which I do not expect, I will order from him again when I eventually want new laced rims (may be soon).

[bshadbolt]

I've spent several $000 with Chris and found him to be excellent. Very good advice and great products. He usually gets back to me very quickly, but occasionally he was taken a while - internet problems or holidays being cited.

I wouldn't worry, you'll get the parts but I agree it is good to get a speedy response.

Cheers,

Brett

[Paulie420]

When I first was on here, through to about 2-3 months ago, Trak-Tek was ON THE BALL! They had fast, friendly, KNOWLEDGABLE customer service. The items were always shipped FAST and if they were backordered YOU KNEW. (Like my RamFlo 400...)

But, about 2-3 months ago, it seems like they've DROPPED THE BALL. Seriously. There used to be NO *NO* complaints... and now they are everywhere with a GOOD amount of the people that order from him...

I'll order part like the RamFlo, cafe stuff... etc that Trak-Tek has the monopoly on. But, as far as PARTS... shocks, springs, other stuff all vendors have.... SORGYS.COM. They guy is GREAT for service, answers any questions you have... and SERIOUSLY, I live in CA he's in TX... and I get stuff in like 2 days. 2 days.

I am all about supporting vendors, I'm all about SUPPORTING them... but THIS vendor HAS dropped the ball. And has been sucking balls.

So I won't order shiznit from them, except stuff I can't easily find somewhere else... it's just not worth it.

And that is honest opinion... from things I've SEEN... quit sucking Trak-Tek... everyone will like you again.

[SportsterSpive]

Has anyone CALLED him? Honestly, this absence isn't like him. He hasn't been on the forum or returning e-mails, I hope something bad didn't happen to him. Even when he was busy, he would still post and reply to e-mails. Is there anyone close who can check on him?

--Sean

[klown]

this absence isn't like him. He hasn't been on the forum or returning e-mails

From what I've observed, this is EXACTLY like him. I'm sure he's alright, he's just busy dropping balls................:smoke

I think ACM bought him out :laugh

[ZenBiker]

From what I've observed, this is EXACTLY like him. I'm sure he's alright, he's just busy dropping balls................:smoke

I think ACM bought him out :laugh

Wow, you're a harsh one Klown.

Seriously, he used to respond to my questions on the forum within hours every time. I was wondering the same thing about whether or not something bad may have happened to him. I tried calling yesterday evening and just got an answering machine but didn't leave a message. I didn't try email yet as I didn't have any need so far...

I'll email him tonight just to ask if he's okay and to let him know that the XL troops are getting nervous without their Street Tracker leader. :D

[ZenBiker]

Just tried calling again (July 20, 1:47 p.m. EST). Answering machine.

Sure hope he's still with us.

[klown]

Wow, you're a harsh one Klown.

Seriously, he used to respond to my questions on the forum within hours every time. I was wondering the same thing about whether or not something bad may have happened to him. I tried calling yesterday evening and just got an answering machine but didn't leave a message. I didn't try email yet as I didn't have any need so far...

I'll email him tonight just to ask if he's okay and to let him know that the XL troops are getting nervous without their Street Tracker leader. :D

Not trying to be harsh, it just sucks having a supporting vendor that has repeatedly displayed his reluctance to communicate with his customers:smoke

I do hope he is alright

[pdamedic]

I have posted on this subject on another thread, I just tried calling again, no one answered. I have called 4 times and sent at least 6 emails since placing my order almost 2 weeks ago. I'm sure he is a great guy but I wanted these shocks for the ride last weekend, then I thought maybe on vacation give it a few more days. I cant wait anymore I just emailed sales and told them to cancel the order.

No offense, I just need the parts is all.

I called paypal and they said the transaction will auto cancel after 30 days if nothing happens on that end.

[bwheeler111]

I had to wait for the Ram Flo a few months ago when they were on back order. Chris went out of his way to explain what the hold up was and to offer a refund many times. I am glad I stuck it out and waited for the R.Flo. It is not like him to not reply to people for a couple of weeks- so I would assume he is out of town. Although, a message to customers or something on his web site would be a good thing to have. I am sure he will be in touch with all of you.

[Lucifer]

I've called twice, nothing. No response to e-mails! Almost scary. Waiting for item I presume. Money deducted from account? E-mail said it was from paypal, but I haven't seen my statement yet. No response to anything. Hope all is well with him. Does seem about the worst customer service I've experienced to date in probably 1000 web transactions. Almost wish I'd used someone else, seems like he dosen't want the business. I am trying to support the XLF venders. We are giving him the benefit of doubt. Wife is very skeptical. Patiently waiting.
Dave
Ride to Live!

[ZenBiker]

You should be able to tell if the money was withdrawn from your account or not if you access your paypal transaction... If it is listed as "pending", it was not.

Mine is "pending" and I've also checked my bank online, and it has not been withdrawn. This is why I am guessing he is out of town or otherwise unavailable. Perhaps something unexpected happened that called him away, which would explain why he hasn't posted here or made mention of it on his webpage. Of course I'm just giving him the benefit of the doubt and speculating as to the cause.

I really want both the ramflo and the fork brace and I'm in no hurry, so I'll just wait it out.

[Lucifer]

Zenbiker thanks. Will have to check paypal acct. I am in kind of a hurry or should I say my wife is. Tired of the bumps I recon! Keeps the speed down anyway. More scenic I guess. I'm afraid I might break the wheel. Hard to suggest a diet to the wife. Have tried a little exercise myself hoping it might be catching.
Dave
Live to Ride!

[ZenBiker]

Zenbiker thanks. Will have to check paypal acct. I am in kind of a hurry or should I say my wife is. Tired of the bumps I recon! Keeps the speed down anyway. More scenic I guess. I'm afraid I might break the wheel. Hard to suggest a diet to the wife. Have tried a little exercise myself hoping it might be catching.
Dave
Live to Ride!

:roflblack :roflblack

The best way to get a chick to go to the gym is to start going yourself, and then complain that it's hard to be motivated without a partner... and then *tactfully!* ask if she would go with you to help keep you motivated. Make it into quality time spent together. Then not only do you get her to exercise, but you get more time to ride and wrench and whatever else you do in your spare time becasue you already spent time with her. :p

[indyrednek]

Somthing has to up.
Chris last visited the forum 2 weks ago.
If anyone is in the area could they check?

[tprJJ49707]

:roflblack :roflblack

The best way to get a chick to go to the gym is to start going yourself, and then complain that it's hard to be motivated without a partner... and then *tactfully!* ask if she would go with you to help keep you motivated. Make it into quality time spent together. Then not only do you get her to exercise, but you get more time to ride and wrench and whatever else you do in your spare time becasue you already spent time with her. :p

If that don't work, show her a picture of her ass...:eek:

Or a picture of your mother-in-law and say "Oops hon, thought it was you"...

[TNsportster]

Chris has always done GREAT by me - he recently shipped me a set of bolts when I was in a real pinch. That was the end of June.

I was about to order 3 calipers and 3 rotors, but I'm waiting to see if he resurfaces!

I hope he's OK!

[ZenBiker]

It was the end of June the last time he posted or was on the forum...

More and more it seems to me that something is up. I do hope someone from NH goes and checks up on Trak-Tek and Chris...

Does anyone know if it's a one man operation or if there are multiple people involved? Perhaps Trak-Tek is still around but Chris is the only one who came on the forum and he's on vacation or otherwise unavailable?

[Edster]

I ordered a sprocket set and thought it was taking so long because I had it shipped to my FPO (a ship). I hope he is OK. A buddy of mine (sittin right next to me) said "What if he had a heart attack w/ the parts in his hands?"

[Edster]

BTW I made this order almost a week and a half ago. He has said something about being on vacation. Had a great conversation w/ him. I just hate to be bike-less.

[geekrider]

Somthing has to up.
Chris last visited the forum 2 weks ago.
If anyone is in the area could they check?

I was thinking the same thing. My parents are in the next town over, I may give them a call and see if they can drive by the place. See if the lights are still on. I know they had some VERY bad flooding in the area in the last couple of months, I hope its not related.

[klown]

I was thinking the same thing. My parents are in the next town over, I may give them a call and see if they can drive by the place. See if the lights are still on. I know they had some VERY bad flooding in the area in the last couple of months, I hope its not related.

Yeah, that's true. His operation may be down due to the flooding. :smoke

[Navynuke]

Nothing came up on Google news with his name - Which is Chris Leger, I think. Even checked the obits in paper around New Boston, Mass. Nada. The flooding stuff was awhile back wasn't it? And even if that had happened there's nothing to stop him from calling the customers with pending transactions to tell them about a delay. Are there any members around New Boston, MA?

[geekrider]

Nothing came up on Google news with his name - Which is Chris Leger, I think. Even checked the obits in paper around New Boston, Mass. Nada. The flooding stuff was awhile back wasn't it? And even if that had happened there's nothing to stop him from calling the customers with pending transactions to tell them about a delay. Are there any members around New Boston, MA?

New Boston, NH actually :) And yeah, I would have hoped he could have posted something on the website at least if there was an issue, but who knows.

[Navynuke]

your right. I went back and checked around new boston NH. The area papers don't show anything special (manchuster Union-ledger, Goffstown news) and I didn't find anything of a search of his name in those publications.

[geekrider]

ok, there's another thread on this right now too. I talked to my folks and they're going to stop by in the morning and see what's going on. If anyone else goes by sooner let me know. I'll post any info as I get it.

[Navynuke]

Just doing some research using the Member Map. It looks like Merc is the closest XLF member at about 25 mi away, as the crow flies (not a drunk crow). Merc was online 8hrs ago, so he's still an active member. Think we should ask him to take a quick ride to 58 Briar hill road in New Boston?

[ZenBiker]

Hopefully if Chris is just on vacation he'll find all this attention and concern for him flattering...

Maybe enough to give us all a dicount!!!:roflblack :roflblack :roflblack

[cootertwo]

I had placed an order, waited, heard nothing, sent copy of pay-pal receipt two times, still nothing. Sent third e-mail saying to CANCEL order. Still heard nothing. Ordered from another company, http://www.chopperscycle.com/Merchant2/merchant.mvc?Screen=CTGY&Category_Code=67-190
got my stuff in one week.:banana

[GSB_77_XL]

Usually if a business owner is going out of town they will record an answering machine message stating so, and when they will return. Something has got to be up, I am still not convinced that he is trying to screw anyone. If he was out to screw people he would have already accepted the Pay Pal transactions.

[ZenBiker]

Just wanted to let everyone know Chris is aparantly alive and well... I didn't get an email but I got a shipping notification in my email that says he sent out a package to me today, July 20th.

I hope he shows up on the forum sometime soon to clear up this craziness. He was missed!!! :D :D

(also, I'll post this message on all relevant threads)

[bw9]

Chris was great help to me and answered emails promptly. Give this guy a chance...don't go cancelling orders after 2 weeks. There has to be a reasonable explanation. He has been a regular contributer to this board and his advice and products are top-notch. Be patient.

BW

[ZenBiker]

Yeah, no giving up on the guy. I like his products, and his price on new wheels with Sun rims is better than from Buchanan themselves... :D

I think he's a standup guy and I have no doubt that he's super nice and helpful, it's just that he's very difficult to get ahold of.

It would be interesting to know if he has a regular 9-5 and only does Trak-Tek on the side.

[bplinson]

Chris has not been on the forum since 1 July. I don't know what it up with him but will try to give him a call.

I for one have ordered from him quite a few times and have had no problem.

[Hammer of God]

I ordered a ramflo at the first of the month. I called Trak Tek first to make sure he had em in stock.

Scheduled some work with my wrench based on the A/C being here the end of this week, called again to make sure the AC would be able to be shipped on time. The A/C shipping label finally got printed last night. We will see when the box goes in the mail. It is a couple of days too late now anyway and I will have to retro fit and pull the other AC I bought when the Ramflo does show up ;).

I am still excited about getting the AC, but would say do not get in a big hurry if you order from these guys. Even if the part is sitting in front of him when you talk them lol.

Chris seems like a really nice guy on the phone, I think they are just a bit slow getting stuff in the mail sometimes. So make sure you give yourself plenty of lead time when you order.

I do lots and lots of transaction both ways on the interwweby and two weeks is a LONG time if you have the item/cash in hand/stock. if it is not in stock of course it is another story. Most business I do on the net is complete (items/cash in hand) within five buisness days start to finish.

Hammer

[ZenBiker]

It would be interesting to find out why this has happened... Was he on vacation? Did something happen? Or is Trak-Tek just a one-man-show that Chris does in his spare time and he's overwhelmed?

Actually, if he's simply overwhelmed catering to us demanding bikers in his spare time, then I sympathize with him. In fact, it would make me even more likely to buy things from him as I'd be more willing to support the guy if he's a struggling startup - I know what it's like to work on a business in your spare time after you get home from a 9 hour day at your regular job... It's tough.

I just wish Chris would tell us so that we would know to give plenty of time when we order something rather than expect it to ship immediately. I don't think most of us here would mind as long as we knew.

[STEVOMERCKX]

trak trek is a one man show. he has a woman (forgot her name) that helps out a little but other than that its all chris. i had some trouble but he is a very very busy person. unlike other places that have a bunch of tools working that cant awnser any questions, chris will spend 1/2 hour on the phone with you talking about his stuff so he is very dedicated to his work but their is only so much one person can do so cut him some slack.

[geekrider]

Ok, so the address listed on the Trak-Tek webpage is a residential address. Just a house down a dirt road. There's nothing out of the ordinary there, although there are no signs its a business either. Car in the driveway, but not obvious whether or not anyone is home.

I guess that's the story then, that he runs Trak-Tek out of his house, and is probably just running behind on orders. Oh well.

[ZenBiker]

Seriously though, now that I know that, I'll definitely order from him again. I don't mind waiting for stuff. When it's something I need to have immediately, I go to the stealer to get it and have no choice but to bend over and take the price. And if it's something I can only get from one source, I get it from that source whatever it takes whether that be time, money or something else. (if it's something I want badly enough).

His stuff is quality. He's a small business run by one guy who is most likely overwhelmed. He has all the slack there is, at least from me.

:D

[AeroSport]

I'm with you Zen, I've always had great personal service from him, at times communication is not so great, but compromises have to be made somewhere. Its tough to provide the type of personal service he does and provide the order administration level of Walmart. I have operated a business before similar to his so I know what he goes through. It's really tough to keep everyone happy all the time when it's a one man show and you have to wear all the hats.

[Edster]

I'm glad to know he is doing well. I can imagine how difficult it is to run your own business when your a one man show. I had feared the worst. I really like 'im as he was graet to shoot the shit with. I always deal w/ the small businesses as ya get better quality of parts an good service. Good doesn't necessarily mean fast. Sure ya can git it faster but will it be as cheap and the right parts?

[indyrednek]

That is good everthing is OK.
I will be ordering chain kit next month.

[cootertwo]

Just got a nice e-mail from Chris at Trak-Tek. He said he has been on vacation. Missed my e-mail, requesting he cancel my order. Placed order 7/02/06 for progressive fork springs, $77.95 Got notification just yesterday, that it was being shipped 7/20/06. Went through Pay Pal, bounced on my checking account, costing me overdraft fees. However Chris told me he was crediting my Pay Pal account (already got notice from Pay Pal) and he said to keep the springs for my trouble. If all this comes true, I'd say he must be a "Stand up guy":clap

[Hammer of God]

trak trek is a one man show. he has a woman (forgot her name) that helps out a little but other than that its all chris. i had some trouble but he is a very very busy person. unlike other places that have a bunch of tools working that cant awnser any questions, chris will spend 1/2 hour on the phone with you talking about his stuff so he is very dedicated to his work but their is only so much one person can do so cut him some slack.


I did about $140 worth of slack ;)

Hammer

[883tracker]

I'm the one who started this post. I wonder why some members here have gotten responses from him. I'm getting his answering machine + no email response. If it's a legitimate business why wouldn't he want to unload $850 of his stuff? I got one of his fork braces off ebay and it arrived in 2 days. Geez!:frownthre

[TNsportster]

just ordered 3 calipers and 3 rotors.

an expensive vote of confidence!

[ZenBiker]

I just got my $440 worth of stuff today and he sent me something extra. Don't worry guys, I'm sure your stuff is either on its way or he's working at getting it.

[Edster]

I got my stuff too. However my chain was too long but I've worked around it.
Nice stuff.

[Hammer of God]

I also did recv my Ramflo, and am pleased with it.

Hammer

[cootertwo]

Chris did me right! Got my refund, and a set of springs to boot! He's apparently over worked, at times. But he's OK in my book. Defenitely not one of the "rip off" people that we sometimes run into, on the internet.:banana

[barnes138]

I placed my order for the Ram Flo on June 3rd....It is now July 27th and still nothing has arrived...

I did get a hold of them on e-mail and they said the package was sent back because my name wasn't on it... Still, almost 2 months and nothing? Since the name/address correction issue, they have not responded to my numerous e-mails.

I'll wait a couple of more days and if I can't get a hold of anyone at Trac Tek, I'll see if Paypal can do something for me.

[Mattbastard]

When I was interested in 86ing my weak suspension I called Chris and killed over an hour going over other possible avenues for my bike. That's good P.R. He'll have my business for life.

[busboyblues]

All I can add to this is that I've had great experiences with Chris, he spent time answering questions for me late at night and on weekends, gave me detailed and thoughtful help. He even sent me some extra things on his own dime, to help with my RAMFLO, etc...I hope he is well, and that his business thrives.

[pdamedic]

All that is great once upon a time in a galaxy far far away.

I bent over backwards waiting, trying to understand a vaction or something and waiting for even a simple reply to an email. That might take 10 seconds to do and nothing. I wish I would have ordered them from anywhere else cause I could be using them now instead of wondering if I should order another set somewhere else or if...even tho I cancelled the order a box will show up anyway. Since Paypal cannot cancel a transaction. I got more time trying to figure out this whole freakin thing than it would have taken to install the stupid shocks.

[Seiller]

Well I've been waiting on my order since I placed it on placed March 13th. I sent emails, called, left voicemails... nothing. That's no way to treat your customers. He seemed so professional when I dealt with him before placing my order.

He warned of a delay of a "couple weeks" which I was fine with, as I was going away with the military for 3 months so I wouldn't be working on, or riding, my bike anyway. However, I'm back and fully expected the parts to be delivered by the time I returned.

I'd be happy to hear an excuse... any excuse... just as long as I get some kind of :censor'ing response from him.

I missed the best part of the riding season serving my country, and I damn well expected to be riding when I got back!!

[avnsteve]

RELAX, he'll chime in here sooner or later and explain things. I've a coupla hundred $$ pending too, it'll get here when it get's here...

[JDCIV]

I've been waiting on some fork springs since June 30 without any word either. I've tried e-mail, PM and phone calls. Nothing. I don't mind waiting for a part if necessary, but he has my money. I had to wait six weeks for some stuff from Chicago HD. No problem, they kept me informed of my order status and did not charge my account until the items were shipped. If he has the time to spend an hour on the phone with one person, he should be able to spend a little time responding to questions about orders already placed.

J

[Paulie420]

RELAX, he'll chime in here sooner or later and explain things. I've a coupla hundred $$ pending too, it'll get here when it get's here...

Uhh, yea... I mean I UNDERSTAND *your* point of view... but for every freakin one else thats a really lame way to order goods. HA. Like, are you joking??? I personally would pull any orders I had and go through a company that gives 1/2 a shit.

Don't jump on me, I know what YOU mean... but for anyone who wants service and goods delivered I would suggest NOT NOT NOT using Trak Tek until he gets his head plugged back in.

[tonyhds]

I have not ordered anything from him, and I won't order
heard too many complaints, don't think this is the first thread on this subject
just like a ebay seller with a poor feed back record, I stay away.

[TNsportster]

anybody got an update?

Just wondering. Still no regrets on ordering my brakes and rotors last week.

[883tracker]

I wish I would've posted my ?'s about his co. before I ordered from him. Did you actually talk to him or just order it online? Any confirmation?:frownthre

[Hammer of God]

I spoke with Chris on the phone before I ordered and afterwards. There was a USPS confirmation for my AC when it shipped.

Hammer

[TNsportster]

I wish I would've posted my ?'s about his co. before I ordered from him. Did you actually talk to him or just order it online? Any confirmation?:frownthre

Just ordered online. No love yet!

[AZbiker]

Ended up ordering my chain conversion stuff from my indy. I use my bike for transportation, and not a toy. As such, sometimes I need a level of service that Trak-Tek is unfortunately incapable of providing. Besides, I didn't want Al sprockets anyway, I was wondering if he could get me steel.

I might get a ram-flo someday, but I dunno now. :frownthre

A week ago, I sent him an email, left a message, put a post on his section of the forum, and I think I PM'ed him too. So far, I've heard nothing.

Unfortunate, because I guess he's a heck of a guy.

[Gone]

All I can say is my PayPal payment expired, been 30 days and no news. Called, email and even posted here. I gave trak tek a chance, can't say I didn't try. Now I'm off to HD to buy my chain stuff.

[pdamedic]

My paypal expires in a few more days, where is another good vendor to purchase shocks and springs?

[bs2100]

My paypal expires in a few more days, where is another good vendor to purchase shocks and springs?

http://xlforum.net/vbportal/forums/showthread.php?t=34254

I'm sure if you call them up they'll be more than happy to help you figure out what to get and get it to you :)

[NRHS Sales]

Yes NRHS can help you with Progressive suspension components. Give me a call!
303-833-4500

[CBAS5]

NRHS,
How much do you charge for progressives? I am just curious how you compare to trak-tek pricing.

As for trak-tek I dealed with Chris before and the service was fantastic. However, at a certain point he just stopped responding to PM's, emails, etc.. What happened? Is he ok?

[barnes138]

Pay Pal does not protect you from these type of transactions. I cannot get a refund from Paypal and Trak Tek does not respond. You die-hard customers can go ahead and keep giving them business.....but I'm just speaking the honest truth here. I placed an order June 3rd, it is now August 2nd. I've lived in the US, Europe, and Asia and have NEVER, NEVER waited this long for anything in the mail........It wouldn't even be so bad if at least Trak-Tek would communicate with me.



Well I've been waiting on my order since I placed it on placed March 13th. I sent emails, called, left voicemails... nothing. That's no way to treat your customers. He seemed so professional when I dealt with him before placing my order.

He warned of a delay of a "couple weeks" which I was fine with, as I was going away with the military for 3 months so I wouldn't be working on, or riding, my bike anyway. However, I'm back and fully expected the parts to be delivered by the time I returned.

I'd be happy to hear an excuse... any excuse... just as long as I get some kind of :censor'ing response from him.

I missed the best part of the riding season serving my country, and I damn well expected to be riding when I got back!!

[Gone]

Zippers has a complete chain conversion as well.

[pdamedic]

I called Dan at NRHS, he is shipping my shocks next week. The price is a little higher than Trak-Tek, but that is ok with me if I have a company that is responsive and can answer your questions and is timely.

[AZbiker]

Pay Pal does not protect you from these type of transactions. I cannot get a refund from Paypal and Trak Tek does not respond. You die-hard customers can go ahead and keep giving them business.....but I'm just speaking the honest truth here. I placed an order June 3rd, it is now August 2nd. I've lived in the US, Europe, and Asia and have NEVER, NEVER waited this long for anything in the mail........It wouldn't even be so bad if at least Trak-Tek would communicate with me.

If this continuse as a pattern, I don't understand how the XL-Forum can continue to endorse this vendor.

What say you, Mr Linson?

[texdgl]

I ordered a Ram Flo 400 around mid June and received it around the 27th. I got a usps shipping notification but the tracking info never updated. The package was sent Fed-Ex anyway. The problem is I did not receive the venturi airhorn with my kit as advertised. Called, emailed, etc. but no response. Will package it all up and return everything. Good guy or not, this is a joke.

[CBAS5]

I understand all these complaints, but he used to have fantastic service then it's like somone flicked a switch and it has turned substandard. I am just wonder if something happened to him like he's in the hospital. Why would fantastic service turn substandard all of a sudden?

[MidWest XL]

...I got a usps shipping notification but the tracking info never updated. The package was sent Fed-Ex anyway...If it wasn't so frustrating for you, that statement would be funny.

[bplinson]

What say you, Mr Linson?

What I say is that Chris has been a great supporter of The XL Forum and the Sportster community in large that I am not about to turn my back on him.

Honestly I do not know what is going on with Chris right now. I, like everyone else here, have not been able to get in touch with him via telephone and his voicemail his full. I would hate to hear some of the messages that must be in there waiting to be heard. I have also emailed him and am awaiting a response.

I understand everyone's anger and frustration and I would be too if I had not recieved something that I paid for or something that is holding up one of my projects.

But on the other hand I do not know what is going on with him. Chris has not been on The XL Forum since 1 July and I am beginning to wonder if something serious might have happened to him. It does not make one bit of sense that from one day to another Chris goes from being a top supporter who has gone out of his way to helps out so many of us in so many ways to someone who you can not contact at all. I sure hope that he is okay.

For right now though, I am gonna give Chris the benefit of the doubt. I am gonna wait a little longer to see what happens before I make any crucial decisions on this. I would hate to kick a man when he is down.

In the mean time I would like encourage you to check out some of the other supporting vendors like NRHS, Frantic Custom Cycles, Ragerbuilt Custom Choppers which can also provide you with most of your Sportster and/or Buell needs.

[klown]

I would hate to kick a man when he is down.

How are you kicking him if he's giving you money? :smoke

[bplinson]

How would be it kicking him?

If I was to not allow him to be a supporting vendor it could hurt his business even more than it may be at this time.

I would hate to see anyone's business or life be disrupted.

But I guess there are some people that just get enjoyment out of another persons misery.

Like I said in my previous post, at this time I do not know what is going on with Chris. I am trying to contact him just as much as some of you are.

I hope and pray that nothing serious has happened to him.

I also hope that somehow he will be able to make it up to the XLF members that have not been treat correctly over the last month.

[indyrednek]

Ragerbuilt Custom Choppers ?
Website?
Where?

[bplinson]

You can see all the supporting vendors here: http://xlforum.net/vbportal/forums/showgroups.php

[TNsportster]

I tried him again today. Voice mail is full. SOMETHING has to be up. Outstanding customer service goes SUDDENLY bad, and he can't be reached by phone, email, PM, etc.

He sent me a breather bolt set in a jiffy at the end of June. Wonder what happened?

I'm getting a little squirmy now about making that BIG brake and rotor order with him a couple weeks ago....

[Paulie420]

I'll be the first one to say... I wouldn't order CURRENTLY from Trak-Tek... only because we just don't know about products, shipping, and billing. At all.

I would say WWW.SORGYS.COM (http://www.SORGYS.COM) because he always beats every price and ships SUPER FAST. I got 412s for $189 DELEVERED in two days! :D

Ok, everybody knows my feeling on THAT... and that being said, I would have to agree with Bert. This guy was a standup vendor... going above and beyond everytime before July 1st... I'm hoping I remember at the end he started slacking a LITTLE BIT... at the end of June, I think Bert and I even said something about it at the Indio get together... but, he was still on the ball and would get back to you within a day or so...

I'm saying that because I hope something halfway OK happened... like, work issues, sickness in family, fire at work... those are all terrible... but, since he fell of the face of the earth on July 1st... I hope something like... bike accident... or something REALLY serious didn't happen.

This post mostly had people just angry about their first orders... does the people who have been around with Trak Tek remember him slacking a bit before that???

Can someone GO there??? He was great... hell, even dealt with a WWW.SORGYS.COM (http://www.SORGYS.COM) advocate like me with finess and made me happy everytime I ordered.

I love my Ram Flo 400!

I thought Chris sending out 2 extra grommets the NEXT DAY because I ripped the first one was great.

Something's happened, and that sucks... but, Bert too you gotta know you can't advise anyone to order as of TODAY... ya know...

I think YES he should keep supporting vendor status... he's alwas supported us. (And we him.) But at this point letting anyone order without knowing the situation is lame. And it will tie their money up for 30days. Lame.

Don't order, but everyone give Chris a chance when he shows up. He, or god forbid someone posting for him, will.

[texdgl]

I notice that Trak-Tek is no longer listed in the supoorting vendor section. Anyone ever get the scoop on what happened to him?

[jwbradbury]

I notice that Trak-Tek is no longer listed in the supoorting vendor section. Anyone ever get the scoop on what happened to him?

Did anyone send him a private message? Probably did, but just asking.

My worry is that something bad could've happened. My indy had a serious accident and was out of commission for a while.

J.W.

[drd1135]

I ordered some Progressive fork springs and a pair of 11.5 in 412's from Cruiser Customizing on June 30. I got the forks springs right away but the shocks didn't ship from the factory until 7/28. They arrived yesterday. I do know there was some sort of shortage or holdup that originated with Progressive and not the vendors. Trak Tek says on their site that they do not keep 11.5's or 12's or 12.5's in stock. Maybe this is part of the problem.

[Gone]

Most likely a drop shipping thing. You pay him and he order's from some other company and they are mailed directlty to you and everybody is happy. Now if you sent him money and something happens beyond his control like death, illness or whatever before he can place that order and since he is a one man gang then who knows what will happen if anything at all.

[AZbiker]

I ordered some Progressive fork springs and a pair of 11.5 in 412's from Cruiser Customizing on June 30. I got the forks springs right away but the shocks didn't ship from the factory until 7/28. They arrived yesterday. I do know there was some sort of shortage or holdup that originated with Progressive and not the vendors. Trak Tek says on their site that they do not keep 11.5's or 12's or 12.5's in stock. Maybe this is part of the problem.

A shop like Trak-Tek doesn't keep shorter shocks in stock, because that is not what their targeted customer base wants. Shorter shocks decrease cornering clearance and shorter travel further restricts the ability of the shock absorber to do its job.

Trak Tek caters to people that want to maximize their bikes cornering ability.

Someday I am going to put 14.5" shocks on my bike, but I don't think I'll be ordering from Trak Tek, unfortunately. :frownthre

[TNsportster]

I notice that Trak-Tek is no longer listed in the supoorting vendor section. Anyone ever get the scoop on what happened to him?

Hey Bert - didja find out somethin'???

[avnsteve]

Uhh, yea... I mean I UNDERSTAND *your* point of view... but for every freakin one else thats a really lame way to order goods. HA. Like, are you joking??? I personally would pull any orders I had and go through a company that gives 1/2 a shit.

Don't jump on me, I know what YOU mean... but for anyone who wants service and goods delivered I would suggest NOT NOT NOT using Trak Tek until he gets his head plugged back in.

unless your bike is broken and NOT drivable now, I cannot see anyone being so uptight and impatient, have a seat, take a smoke, pour yourself a beverage on me and RELAX. I hope you're not this uptight when you ride.

Life is too short to be pissed over such small things :smoke

[barnes138]

NO updates or responses from Trak Tek, but I did receive my order that was placed on June 3rd. It came on August 4th. Thanks Chris, I hope everything is okay and you can respond to your customers soon.

[whispanic]

Im confused...

No login since 7/1/06 yet orders a coming...

He is reading this under an assumed name?

CHRIS I HEAR YOUR A COOL CAT....SHIT DOES HAPPEN....LET US KNOW WHATS UP CAUSE I WANT A RAMFLO!!!!

Adios

[monkee]

Should I be worried? Just ordered a RamFlo two days ago and have a very small window to pick them up when I'm in the States. I suppose I'll call on Monday but any news appreciated...

[ZenBiker]

Should I be worried? Just ordered a RamFlo two days ago and have a very small window to pick them up when I'm in the States. I suppose I'll call on Monday but any news appreciated...

I got mine pretty quick, so he must have them in stock. I hope yours arrives while you're able to pick it up.

[texdgl]

You can try to call but no one is getting through by phone. Ordered my RamFlo on July 15 and got it July 27 but it was missing the venturi airhorn. Have not been able to contact him since but ordered the venturi from HD for a buck.

[JohnT]

I think I read somewhere that Trak Tek was having a booth at Sturgis? Could they just be over there and not getting to their email/phone?

[sportysrock]

I'm should be headed for a ride tomorrow. If possible I will cruise by New Boston, and see if he's around or if anyone else is there. I will keep you posted if that happens.

Chris invited me into his house and we talked for a good long time. You get a feeling for people and he is a stand up guy. He went out of his way 3 times for me sending a gasket I needed, a free piece of foam filter, and gave me a shirt at during Laconia Bike Week when I stopped to say hello. I wore that shirt yesterday.

Something must be up, Chris is a decent dude. Ya'll hang in there.

[opiewontaylor]

I waited a month for a chain conversion kit, that I never did receive. The sprockets were never in stock. I did get a refund, but I was out for over 200 bucks for a month. From emails I did receive, yes, Chris seems like a heckuva nice guy. Having said that, I wouldn't buy squat from Trak Tek ever again. They are not professional. If you do not have something in stock, and have no idea when, or if you will, do not advertise the damn thing...period.

[sportysrock]

I spoke with Chris today and he is around. He just got back from a vacation trip and will be in touch with you fine people, I am sure.

Hi Opiewontaylor, most outfits are not stocking a lot of stuff now days. If you (Trak-Tek or the manufacturer) runs into a sudden supply problem, which this sounds like, I can see it happening. Most manufacturers aren't stocking much raw materials because that costs a lot and they all are into flexible or just in time manufacturing.

[Casper]

:clap :clap :clap :clap
Yeah, I know it's gonna take a little work for Chris to rebuild his business' rep (especially after some of the comments that have been emerging in these posts), but I'm glad to hear that Chris is okay. We were starting to get a little worried here!

Chris, in the future, LET US KNOW WHEN YOU'RE GOING TO BE AWAY FROM THE BUSINESS!!!

[opiewontaylor]

I spoke with Chris today and he is around. He just got back from a vacation trip and will be in touch with you fine people, I am sure.

Hi Opiewontaylor, most outfits are not stocking a lot of stuff now days. If you (Trak-Tek or the manufacturer) runs into a sudden supply problem, which this sounds like, I can see it happening. Most manufacturers aren't stocking much raw materials because that costs a lot and they all are into flexible or just in time manufacturing.
Hi back. My point is, if you go to Trak Tek's website, there is no indication that the conversion kit is not in stock, (quite the opposite), or that delivery can take over a month. (if at all). Again, Chris did seem to be a genuinely nice guy, and I wish him the best.

[sportysrock]

Hi back. My point is, if you go to Trak Tek's website, there is no indication that the conversion kit is not in stock, (quite the opposite), or that delivery can take over a month. (if at all). Again, Chris did seem to be a genuinely nice guy, and I wish him the best.

I understand what you're saying. When I order almost anything, I always try to ask if it is in stock because when it doesn't show up and you ask only to find out it will be longer, well ... it's frustrating.

[TNsportster]

Glad he's alive!

Looking forward to my brakes and rotors!

[883tracker]

So Sportysrock, when you talked to him, what was his attitude about all his potential customers that he just left hangin'? Did he sound genuine about making good on all the previous orders? It's been over a month for mine so I could probably cancel my credit card order now until he gets back to me.:rolleyes:

[TNsportster]

So Sportysrock, when you talked to him, what was his attitude about all his potential customers that he just left hangin'? Did he sound genuine about making good on all the previous orders? It's been over a month for mine so I could probably cancel my credit card order now until he gets back to me.:rolleyes:

Ditto that.

[883tracker]

Just logged on and noticed ?traktek? is still on the sidebar as a legitimate vendor even though he doesn't deliver. Geeezz

[Casper]

Just logged on and noticed ?traktek? is still on the sidebar as a legitimate vendor even though he doesn't deliver. Geeezz
Regardless of any business problems he may be having with his clients, as long as he's still paying Bert & John and following whatever is in the contract for gold vendors, his business has a right to keep the logo on the page. All else aside, he is paying for this bandwidth!

[Paulie420]

Regardless of any business problems he may be having with his clients, as long as he's still paying Bert & John and following whatever is in the contract for gold vendors, his business has a right to keep the logo on the page. All else aside, he is paying for this bandwidth!

Yea... its extra great for the newbies who jump on, click on the vendors, put an order through and get screwed for 30 days.

That rocks huh???

I say take him out until he shapes up - I guess we shouldn't trust ANY vendors here if this is the case.

[AZbiker]

Yea... its extra great for the newbies who jump on, click on the vendors, put an order through and get screwed for 30 days.

That rocks huh???

I say take him out until he shapes up - I guess we shouldn't trust ANY vendors here if this is the case.

For once, I agree with Paulie...now how weird is that? :dunno :D

[f1jim]

I have been one of Trak-Tek, and Chris' biggest supporters. I have dealt with him on multiple orders and the occasional screw up on my part of his products. I have talked with him extensively in the past and always found him to be a straight shooter and the dollars didn't seem to be an issue. I broke a few parts and he always bailed me out free of charge when I explained what I had done.
That said, he owes a few of you explanations for the delays and lack of communications and I will not trumpet him or his products till this is all explained and resolved. I welcome each person that he owes product to to keep me appraised of what is happening as I feel like my cheerleading may have spurred some of you to order his gear.
I do know he is trying to make a small business work. I know how tough that can be as I work for myself and I know how hard it is to juggle cash flow and customer service when you are trying to build a business. If he is having cash flow problems with vendors it could explain the delays and lack of communication. How do I know? Been there and have been guilty of doing some juggling myself when I was just starting. I am just speculating, so don't take what I say as anything but guessing. If I was owed product I'd be hot under the collar too. Let's see how this plays out. I look forward to a resolution of this situation and him growing and expanding to help us all get what we are looking for. He has an eye for innovative and unique items and that is what a lot of us are looking for. Anyone and everyone sells "Live-to Ride" derby covers. Look at what he offers.....We all could use more of his type of thinking and inspiration. Hope this doesn't sound like excusing poor business practices, it's not.
Fingers crossed here.
Jim Brown

[pdamedic]

For me I too run a business, I don't buy the "its tuff running a small buisness" line. Anyone who has run any business knows the number one thing is taking care of your customers, and in this case sending out some emails, making some calls or even posting on this site a "Please bear with me statement..." would do the trick. If he has so many orders he cannot do this then business must be good so hire someone part time to do it for you. Personally I would have waited no problem for a supporting vendor on this site if I got an email stating he is having some issues and please wait a few weeks until I get caught up.

Got my shocks today from NHRS!

[TNsportster]

I tried to call him about my order of almost $2K I made on July 25.
He still has a "full" voice mailbox.
I've always wanted to support Chris, but I'm starting to lose the love.
I just want my brakes and rotors - or at least some info!

[Gone]

Ok if it's an internet buisness then get on the internet and do your business. How many other site's is he running 10, 20, 30 or more?? If his business was getting hammer with order's I'd don't think he would drop everything and leave.
I saw his ad's, click on his business and like what I saw but it just turned out to be eye candy. All it would take was a simple email that could be sent to everbody that order from him saying what the deal was. That would put the fire out and I'd be fine with it, but instead we have to go throught a 3rd or 4th person just to find out he's alive but still wouldn't log on and say hi and sorry for the delay.

Since it's an internet business there's only so much a buyer can do to reach him like email or call in which falls on death ears as your order slips through the cracks.

Lets see it's Aug 10 and still no word.

[Casper]

Yea... its extra great for the newbies who jump on, click on the vendors, put an order through and get screwed for 30 days.

That rocks huh???

I say take him out until he shapes up - I guess we shouldn't trust ANY vendors here if this is the case.
Personally, I would agree with you in terms of removing the TrakTek banner from the site, at least temporarily. However, if he has not violated any of the terms of his contract with XLF, then Bert may potentially face legal ramifications if he pulls it. Now, if there is a clause requiring an overall positive business relation with XLF members or some sort of performance clause (to prevent phony businesses from advertising), then by all means, pull 'im.

An alternative is for Bert to put a sticky notice in the TrakTek forum stating that the business appears to be on temporary hiatus and recommend that people speak with Chris via phone before placing any orders. I would hope that any new forum members would peruse the traktek threads before ordering anyway (as I remember myself doing extensively before dealing with NRHS when I first got here). This way, XLF'ers are advised, but Bert doesn't open himself up to slander/breach of contract suits. Then, once things are resolved (assuming things do get resolved), Bert can simply remove the advisory thread and life goes back to normal...well, as normal as it gets around here.

[indyrednek]

Call?
Call what #?
His # has a FULL mailbox!
I tried faxing to him too. No response.
I too want to order stuff and I am very unsure as to whether I will do business with him.
All I/we want is info as to what is going on.
If he is done, then fine say so.
Give someone else the opportunity to buy his business and product lines.
I for one might be interested in a purchase of a business like that.

[sportysrock]

Ditto that.

I assumed you would be hearing from him soon. We talked about all kinds of stuff; boating, shocks, carburetion, and exhaust. Try email or phone if you have the time.

edit:
I have been supportive of Trak-Tek due to their support of me as a customer and the cool products. If you can't communicate with Trak-Tek then; well - crap, you have a right to be ugly about it.

Scott.

[Gone]

I think one of the reasons why a few folks might be madd is we ride a Sporty cause we love it and when we find a business that may be the same we say thumbs up to you. Were more than happy to buy your product because your one of us, then to send money to a big company that could care's less.

[NRHS Sales]

I wish everybody was like you Jake! :)

[Gone]

Hey Dan, the day I start building a killer motor guess who I'm going to call ???

Can you say autodial :smoke

[CustomBlue]

Just wonderin' how other members have had w/ his co. I've had no response to phone calls + e-mails. He told me I would recieve my brake components in a week...been 2 now without a any kind of call back.:frownone

had same previous experiance,was promised 2 weeks in a row parts would be shipped.E-mails were slow answered but were answered.I dealt with it because the price was good.

[sajarcher]

Does anyone know what is going on with trak-tek ? I orderd a a/c on 08/02/06 and I also called the ph# and was hearing not taking any messages all full up. I don't even know if I could cancel my order also tried e-mailing and not response from anyone. what's up???

[NRHS Sales]

read through this entire thread and it will answer your questions

[avnsteve]

read through this entire thread and it will answer your questions

Only Chris can speak for his conspicuous absence, and he still has not chimed in.

...Beuller?...Beuller?...Beuller?

the only thing left for this thread is for Chris to chime and give some sort of input. Everybody else's opinion, to include my own, is just fluff. A question was asked and answered. This thread will go down in history along with the oil and tires debate. There is no wrong answer, just opinions. Myself, I'd like to hear from Chris in this thread. I hope my comments don't get ME banned.

[sajarcher]

OK will do thanks not trying to step on any toes you know.

[pirate50]

I vote with my dollars and right now companies like NRHS have a wide lead on where my dollars will be spent.

Just my $1.00 though.

Pirate

[avnsteve]

OK will do thanks not trying to step on any toes you know.

Awww Buddy! you didn't hurt my feelins, and no toes stepped on. I just re-read the entire thread and summed up my thoughts on the WHOLE thing, not just your post!

[whispanic]

Awww Buddy! you didn't hurt my feelins, and no toes stepped on. I just re-read the entire thread and summed up my thoughts on the WHOLE thing, not just your post!

Shouldnt you and a certain someone be buzzing homes right about now?

Adios

[CBAS5]

I was going to order a set of progressive fork springs to finish up my suspension setup, now I don't know. Do you think NRHS has them and will price match?

[avnsteve]

Shouldnt you and a certain someone be buzzing homes right about now?

Adios

the flight was cancelled due to fires in west texas. Oh, by the way, aren't there some wild fires in your neighborhood? I hope you're ok. I've lost track of where they all are, but suffice to say, there are numerous. I'm on standby for this weekend, and unfortunately, Willi cannot go. I'll be too busy actually working to keep track of him and a camera. When we're not using the black helicopters to snoop on the general public and invade privacy and monitor what website you're on, we use them to fight fires.

[whispanic]

the flight was cancelled due to fires in west texas. Oh, by the way, aren't there some wild fires in your neighborhood? I hope you're ok. I've lost track of where they all are, but suffice to say, there are numerous. I'm on standby for this weekend, and unfortunately, Willi cannot go. I'll be too busy actually working to keep track of him and a camera. When we're not using the black helicopters to snoop on the general public and invade privacy and monitor what website you're on, we use them to fight fires.

http://www.global-conspiracies.com/invasion_south_texas_army_exercises_make_black_hel icopters_the_talk_of_town.htm

[avnsteve]

Whispanic, that's FUNNY!!

what gives me pause for concern is:

why would you call the police against a military operation?
that's like bringing a knife to a gun fight. I wonder if the story is true, and if true, what were those people thinking? what could the police do?

[barnes138]

I think Trak Tek is just digging a deeper hole by not putting any information out.....I'm sure most people wouldn't have complained at all if they at least heard some kind of reason for the delays.

[Scooter_Trash]

I really want to order from Chris. I've been waiting for parts to wear out before I replaced them. Well, I waited to long and the parts have gone from worn out to down right scary. So now my bike is down and I just emailed him about the parts I need.

Chris, if your reading this thread please get back to me on those rotors and pads.

[fafcpa]

Has anyone tried sending a registered letter, return receipt requested to his snail mail address? At least that way you can be sure of delivery if the receipt is returned.

Fred

[eros613]

Well sorry guys...I give up!!!! I have been waiting for any kind of response to my order but like everyone else here I have not replies!!!:frownthre

SO IS THERE ANY WHERE ELSE THAT I CAN ORDER A RAMFLO 400????????????

Thanks in advance for any replies!!!

EROS

[AZbiker]

Well sorry guys...I give up!!!! I have been waiting for any kind of response to my order but like everyone else here I have not replies!!!:frownthre

SO IS THERE ANY WHERE ELSE THAT I CAN ORDER A RAMFLO 400????????????

Thanks in advance for any replies!!!

EROS

Here is the manufacturer's website. I suggest that you contact them, and maybe even post a link to this thread. I'm not sure which one fits our bikes, it doesn't appear that they make a flange mount for the Keihin CV carb. :doh

Maybe tell them that they could make a lot of money in the motorcycle market if they made a filter for something newer than a Shovelhead. :roflblack

Contact them and see which one they recommend. And you will probably have to order the venturi airhorn thingey from the H-D dealer, but I don't know what the part number is for that.

http://www.ramflo.5u.com/

Good luck. BTW, I found this website by typing in "ramflo" on google.

[f1jim]

Eros613
The Ram-Flo for the Sportster was designed as a joint project with Lynx and Trak-Tek and TT is the sole distributor. This is what I was talking about when describing Chris and his unique eye. I love this A/C and couldn't see myself using another piece after riding with mine for over a year. If you want, I have a new Ram-Flo 600 that I bought at the same time as my 400 and have just stored it in a box. It's just the A/C without the horseshoe breather. I'd be happy to sell it to you and replace it when Chris gets on his feet again.
Message me if you are interested.
Jim Brown

[JohnT]

How about one of the New Hampshire riders going over to his place and asking what's up?

TRAK-TEK
58 Briar Hill Road
New Boston, NH 03070

[Paulie420]

An alternative is for Bert to put a sticky notice in the TrakTek forum stating that the business appears to be on temporary hiatus and recommend that people speak with Chris via phone before placing any orders. I would hope that any new forum members would peruse the traktek threads before ordering anyway (as I remember myself doing extensively before dealing with NRHS when I first got here). This way, XLF'ers are advised, but Bert doesn't open himself up to slander/breach of contract suits. Then, once things are resolved (assuming things do get resolved), Bert can simply remove the advisory thread and life goes back to normal...well, as normal as it gets around here.

This right here sounds smart, fair, and responsible... it just isn't fair to let people order from someone who is basically not in buisness.

[TNsportster]

Just tried calling AGAIN. Voice mail is still full, and I have nearly TWO GRAND tied up in the order I made with Trak-Tek as a vote of confidence in Chris.

AND, I REALLY kinda need the parts. Brakes are useful!

SHIT!

[Casper]

This right here sounds smart, fair, and responsible... it just isn't fair to let people order from someone who is basically not in buisness.
No, but as civil courts in both of our countries have proven in recent years, what's fair and what's legal are quite often mutually exclusive. If common sense prevailed over common law, then I'd be the first to endorse pulling the banner until matters are resolved. But, in addition to keeping all of our sorry asses in line, poor Bert (and presumably John as well) have the added joy of ensuring that the XLF doesn't violate any laws. They're smart boys; I'm sure they've got their reasons for keeping the banner up*.

*Note to Glorious Leader & The Great One: this'd be a good time to chime in with said reason, to try and quell the mob! And Chris, WHERE THE HELL ARE YOU???

[Sportster Girl]

*Note to Glorious Leader & The Great One: this'd be a good time to chime in with said reason, to try and quell the mob! And Chris, WHERE THE HELL ARE YOU???

Hey Cas,

just so y'all know, we pass this stuff along to the higer ups all the time. They are aware of the situation and I hope they'll have something to report to everyone soon.

[JDCIV]

I received a e-mail from Chris on Wed. I opened a dispute in PayPal last week requesting a refund for non shipment. Wed I received my refund from Trak-Tek along with a message from Chris saying he was on vacation and was sorry for the frustration. I should have received my springs and he was going to look into what happened, if they were lost or not shipped he would send a set anyway.

Hope you guys gets you problems resolved and Trak-Tek gets up and running again.

[sportysrock]

How about one of the New Hampshire riders going over to his place and asking what's up?

TRAK-TEK
58 Briar Hill Road
New Boston, NH 03070


Post 112, Pg. 12 of x

Scott.

[Casper]

Hey Cas,

just so y'all know, we pass this stuff along to the higer ups all the time. They are aware of the situation and I hope they'll have something to report to everyone soon.
Yeah, I guessed that you would. :D It just seems to make people in general more comfortable about a situation knowing that their leaders are aware of the situation. I knew that if I said something like that out loud, then one of you would respond, thus implying to the masses "don't worry, we're on it". And then we all live happily ever after...:)


...or not.;)

[eros613]

Thanks JB but I was only interested in a Ramflo with all the parts for the sportster.

Looks like I will try someone else's unit.:(

Thanks again.
eros613

[Joe Dirt]

Trak-Tek should at least do something like Bellacorse (http://www.bellacorse.com) so at least people know what's up. Check out what they have up on their site before you even enter the online catalog.

[AZbiker]

Trak-Tek should at least do something like Bellacorse (http://www.bellacorse.com) so at least people know what's up. Check out what they have up on their site before you even enter the online catalog.

But Chris didn't.

I called in sick to work when I was drugged up in a hospital bed and not able to walk, arms burning from raw flesh exposed to the air.

Chris does not demonstrate the level of commitment to his customers that I would like to see from a business that gets some of my hard-earned dough. Which is unfortunate, because I really like the products that he sells.

All you jefes out there, think if one of your employees pulled a no call-no show for a month... No employer that I've ever worked for would have tolerated that.

Chris provides a product and a service, for which he receives compensation.

For not posting just even a little pop-up on his site that he was going on vacation, he punked all the people that ordered product from him and expected it in a timely manner.

[godxilla]

any word from this guy chris? i recently placed an order and dont know if i should begin a refund request on paypal...

[bplinson]

I hate to do it but I am cancelling Chris's supporting vendor status. I have tried and tired to contact him to no avail. I can not just sit back and advertise for him and watch XL Forum members order items that they never receive.

I hope that Chris will contact me soon and that everything can be worked out.

[pdamedic]

any word from this guy chris? i recently placed an order and dont know if i should begin a refund request on paypal...


you cannot get a refund from paypal. I already tried to cancel my order with paypal and they will not do it. They say either the vendor has to cancel it or if the vendor does nothing then it will auto cancel itself in 30 days.

it sucks but that is the way it is, thus that is one of the problems in ordering from Trak-Tek, since he does not respond you never know, some have gotten the order most have not. I waited out the 30 days just to save myself the headache of ordering from somewhere else only to have Trak-Tek fill the order too!

[Jimbo999]

I hate to do it but I am cancelling Chris's supporting vendor status. I have tried and tired to contact him to no avail. I can not just sit back and advertise for him and watch XL Forum members order items that they never receive.

I hope that Chris will contact me soon and that everything can be worked out.

Wise decision Bert and hope you can revoke his suspension with an explanation soon.

[Casper]

I hate to do it but I am cancelling Chris's supporting vendor status. I have tried and tired to contact him to no avail. I can not just sit back and advertise for him and watch XL Forum members order items that they never receive.

I hope that Chris will contact me soon and that everything can be worked out.
It's really a shame that it had to come to this. Chris has been a strong supporter of the XLF as far back as when I joined (and undoubtedly much longer than that), and it's sad to see all of the efforts crumble like this. Granted (based on the information available), it was his own fault, but it still sucks. Like Jimbo said, you made a good decision, Bert, and hopefully all of the damage done will be resolved and repaired, and one day Chris' banner will grace this great site once more. We'll see...

[barnes138]

Wise decision Bert, we'll be watching for some hopefully positive information about this. I think everyone agrees that Trak Tek has some good product and we hope one day to be able to feel safe on ordering from them again. I'd probably have to wait to see a ton of good feedback before I was confident on ordering though...

[TNsportster]

Gotta do what ya gotta do, Bert.

I've given up hope on my order, and figure it will auto-cancel soon enough.

Too bad. It was a BIG order - I figure Chris woulda been happy to have the $.

Something HAD to have happenned. Stellar customer service one day, and totally MIA the next. WTF?

[Gone]

any word from this guy chris? i recently placed an order and dont know if i should begin a refund request on paypal...

but can't cancel it. It's still in pending status and hasn't been submitted to CC company yet for payment. If it doesn't get submitted for payment, no problem. If it does, I'll have to dispute the bill.:dunno

[Paulie420]

I hate to do it but I am cancelling Chris's supporting vendor status. I have tried and tired to contact him to no avail. I can not just sit back and advertise for him and watch XL Forum members order items that they never receive.

I hope that Chris will contact me soon and that everything can be worked out.

I will be completely fine with supporting him again. Both with orders and a vote of confidence for other users here.

You did the right thing, you have something bigger and better than one supporting vendor in XLFORUM.NET.

[CaptEvo]

Man....I really wanted that Ram-flo. He's got a hot commodity there......very strange what is going on.

[AeroSport]

Who knows? Maybe he ended up in jail for something and is unable to contact anyone because of that. Traffic warrants from driving high powered sportsters on the street too fast. Hope all works out eventually as I really liked him and had good service.

[CBAS5]

Man....I really wanted that Ram-flo. He's got a hot commodity there......very strange what is going on.

You can always order one from trak-tek at your own risk. They just aren't allowed to adverstise here for now because he is unable to fill out the orders and it puts people who visit these forums in a bad situation.

[f1jim]

I think a temporary removal as a sponsoring vendor is probably the responsible thing to do from the board's point of view. If he is unable to contact Chris then it's likely someone placing an order or following up for customer service cannot reach him either. Till good communications are re-established it's a no-brainer.
I feel for the folks with pending orders, even when they get their money back because it leaves them in limbo. They are not able to make other arrangements till it's resolved. But I also feel for Chris and whatever his predicament. We all acknowledge his recent lack of communication is out of character and we all lose a small independent business that focuses on our interest here. I too, if Chris says things are ok, will give him a try. I consider myself a good judge of character and he had it in spades. We also have to remember he is a VERY small business and those are the riskiest kind.(for everyone!)
My hat is off to him for giving it a go and my fingers are crossed that things can be worked out, restructured, whatever it takes, to make all happy here on the forum.
Good luck to all.
Jim Brown

[883tracker]

I've been googling around trying to source the Wilwood calipers and the EBC Pro-lite contour rotors from other companys. Well I lucked out. I found 2 calipers @ chopperscycle.com in Hollister, Ca. 20 mi. away from me. I'll have them by Fri. Also found the EBC Pro-Lite contour rotors @ cyclebrakes.com. Got the last 2 though. Both items are priced less than traktek. Couldn't cancel my credit card order w/ traktek so "if" I ever get anything from him I'll have to dispute it.:clap :banana :smoke

[TNsportster]

I've been googling around trying to source the Wilwood calipers and the EBC Pro-lite contour rotors from other companys. Well I lucked out. I found 2 calipers @ chopperscycle.com in Hollister 20 mi. away from me. I'll have them by Fri. Also found the EBC Pro-Lite contour rotors @ cyclebrakes.com. Got the last 2 though. Both items are priced less than traktek. Couldn't cancel my credit card order w/ traktek so "if" I ever get anything from him I'll have to dispute it.:clap :banana :smoke

good deal - thanks for sharing!

[godxilla]

is there any place else to buy ramflo units?

[AZbiker]

is there any place else to buy ramflo units?
Nope. Not yet, anyway.

[NRHS Sales]

NRHS sells the EBC pro-lite contour rotors for $175 each for Sportsters. :)

[Paulie420]

You can always order one from trak-tek at your own risk. They just aren't allowed to adverstise here for now because he is unable to fill out the orders and it puts people who visit these forums in a bad situation.

Yea that would be smart. You'd get nothing and have to wait 30 days to untie your money.

I am all about Trak Tek. Just not right now, and suggesting anyone order from them is duhhhh mmmmm.

I suggest you order from them the day Chris lets us know whats going on...

[CBAS5]

Yea that would be smart. You'd get nothing and have to wait 30 days to untie your money.

I am all about Trak Tek. Just not right now, and suggesting anyone order from them is duhhhh mmmmm.

I suggest you order from them the day Chris lets us know whats going on...

It's not smart but I posted it up there for people who were willing to take a risk as trak-tek is the only place we know of that carries the Ram-flo. Because they aren't a supporting vendor doesn't mean you can't order from them.

[crospo]

Does anyone know who else sells those nifty oberon mirrors that traktek sells?

[kielbryant]

i just received an email from chris concerning an order i placed several weeks ago, which i cancelled about a week later.

Kiel,

Sorry to have kept you waiting for so long, and sorry for dropping the ball on your order. When you originally ordered your parts, I was on vacation, though I was returning from time to time to fill orders (vacationing at lake Winnipesaukee, 50 miles away.) Just before I got back 2 weeks ago, and my mother took ill. She lives in Massachusetts, and I've been down there for the past 2 weeks, staying with her and arranging for her care, etc. Things have really fallen apart around here in the meantime. Anyhow, things are under control now, and I am just catching up on emails and orders and things. Sorry about your hose & mirrors. If there's anything else we can do for you, please let me know.

Best regards,
Chris Leger
TRAK-TEK

i know a lot of you are pissed, and there are a lot of you that probably think this is just an excuse. i say, give the man a break. he is only one man. any one of you would have done the same thing if you were in his situation... i know i would drop damn near everything if something happened to my mother. chris has been helping out this forum for a long time. i think that its time that this forum gives back... in the form of forgiveness and sympathy for his situation. he has my sympathy. he has my forgiveness. and you can be damn sure that i will continue to order parts from him!

kiel

[bplinson]

I recieved an email from Chris yesterday. He is okay physically but as you can see from the post above he has been very busy caring for his mother. He will drop in soon and explain what is going on.

[TNsportster]

I hope things work out for Chris, that sucks for him.

Family first.

[sajarcher]

I also got an e-mail from Chris and he got my order right out. I am glad I waited wanted the Ramflo 400. So thanks to Chris and I hope his mother will get well soon. Remember patients has its rewards.

[whispanic]

Coolness....

I watched MOE remove him ramflo in the conversion video and it reinforced my want for one down the line.

Simple yet effective

Adios

[Scooter_Trash]

I also get an email from Chris telling me he was sory it took so long to get back to me on some questions. Look's like I'l be getting one of those mirrors when he gets more.

[CaptEvo]

Thats cool. My Ramflo money is still burning a hole in my pocket. Sorry to hear about your Mom's dude.

[Harvey Mushman]

Hi, Sorry for making my first post here instead of on the Intro Forum, but since I just spent about an hour on the phone with Chris this evening, I thought I would come here first. I ordered some shocks and springs last month, and besides the same communication problem you have all described, we had some kind of pay-pal mixup with someone with a similar e-mail adress and name as mine. Well we got that straightened out pretty quick, and then got to talking about my order. Chris spoke to me at length about my setup, my riding habits, and my expectations, and gave me some very usefull advise about installing my fork springs. All I can say is this guy is the real deal, a Sportster lover like everyone else here, and he wants to make sure you get the stuff you need, not just what you think you want! It is almost impossible to get this kind of help from a big outfit. I'm glad I waited it out and did not cancel. I will order again.

Edit. Opps, I did post an intro, it was a while ago.........duh

[Hammer of God]

Thats great news when things settle down for Chris, and he gets caught up on orders. I want to order some more parts from him. I do love my RamFlo.

Hammer

[TNsportster]

Heard from him today.

Brakes and rotors on the way!

[murdog]

Heard from him also!!!!!

[Casper]

I'm glad to hear things are getting back on trak for him (pun intended). Although his unexpected absence from the forum and the business certainly ruffled a few feathers around here, it sounds like he had much bigger fish to fry. Family comes first, and I can certainly dig that. http://i51.photobucket.com/albums/f393/XLF_Casper/Smileys/afro.gif

Chris, I hope your mom gets better soon. I'm sure there are more than a few members here who'll keep you busy with all of their orders! A business owner taking a vacation. You knew we'd swamp you with orders upon your return, right? What were you thinking*? :frownthre

*Just messin' with ya, man. Every once in a while, ya gotta say "f_ck it! I'm going".

[bwheeler111]

I emailed Chris last night and he replied back within five minutes. I think he is a great guy and has always given me great customer service.

[murdog]

Placed my order for my Ram-flo yesterday, heard back from him within minutes saying I would receive it by Monday!!!! Glad to see its business as usual!!!

[Deimus]

I submitted a new order on the Trak-Tek website yesterday. I followed it up with an email to Chris to let him know the order was from a fellow XLForum member since the order had my email address without my XLForum username. I just got an email from FedEx with my tracking number. The estimated delivery date is 08/29. Who could ask for more? :banana

Item ordered: Progressive 418 w/ std rate springs - 13.5" length

[avnsteve]

hmm, I wonder if I could get the same thing. I see that the paypal has taken the payment out yesterday...

By the way, Bert, since Chris is back, when can he expect to be reinstated as a supporting vendor?

[sportysrock]

Should this thread in all it's glory be moved to the Dealers, Stealers, Indys and Parts Dealers area? It's not a sportster project, really. This just an observance not a comment.

[avnsteve]

as long as it doesnt get buried and hidden, I don't particularly care where it's relocated. I believe it's important for all to see what has happened and to understand what can happen. I for one am disappointed with Cleger, here I was beginning to believe him to be a superhero, and come to find out he is a mere mortal...

[klown]

Hey spoon, have you bought anything from trak tec? I heard that ram flo is bad ass, i heard that Aaronb's hurricane is badazz too. I just got a SE air cleaner with a K&N element for my '03. Works pretty good for me.

-vb:smoke

[avnsteve]

yes, i'm on my second ramflo, i bought the 600cfm, and have ordered the ENTIRE 400 cfm set, I'll keep the smaller parts to make mine the 400, and sell the 600cfm to Huggybear for 1/2 price. I'm cool like that...

I'm waiting for the 400 to arrive at Huggybear's house as we speak

[klown]

is it bad azz? like everybody says? Can we not buy this anywhere else?

-VB:smoke

[avnsteve]

I did a pretty exhaustive search for it and found no retailers, you can become a retailer for the manufacturer, but that seemed to me like a long walk for a short drink of water. I really like the way it LOOKS, of course it works about as good as any other high performance a/c, key phrase is high performance. It do work well

[kielbryant]

...I was beginning to believe him to be a superhero, and come to find out he is a mere mortal...

remind me again, why is that a bad thing?

[murdog]

Well, got my Ram-Flo as promised. Ordered Friday received it Monday!!!

[H@mbone!]

Chris, sorry to here about your mother. Hope all is well, seems like your getting your business back in order. I understand the long absent I would have done the same thing, family comes first. I will keep you both in my prayers. God bless.

[Gone]

Just talked to 'em today and my Ram-Flo should be here Tuesday. Cool.