Do Not Deal With Superlumination!!!

[Monstermile]

I ordered some LED bulbs from them. They were supposed to be direct replacements for 1156 and 1156. When I received the bulbs they did not fit. Apparently something in the shape of the bulb did not allow it to seat all the way in.

So I e-mailed them explaining the situation. E-mails went back and forth with questions about this and that. Was the bulb doing this. What is stopping it. Blah blah blah. Finally I asked if there was any other bulbs that would work. All he could offer was some cheap discontinued bulbs. So I asked for a refund. This is where it gets good.

They e-mail me back with the return procedure. It is at this time they decided to spring it on me that they have a 20% restocking fee. Of now I am pissed. I e-mailed them back to ask them where on their site, my invoice, or any other e-mails that it stated anything about a restocking. I searched everywhere and there is nothing. I also asked where it stated that these bulbs may not work in all applications. They never e-mailed me back. I e-miled them 4 or 5 more times politely asking them for a link for that policy and they never responded.

So I sent the bulbs back along with a letter stating everything that I e-maled them about the policy. And also a chance and suggestion to do the right thing. Apparently they didn't feel like doing the right thing and charged me the 20%. Granted it is only about $20 I am out but it is the principal of it. You can't have a policy like that without stating so and telling customers and potential customers. The really sad thing about it is I am (or was) a repeat customer.

So that is why I am here. To warn anyone else who has considered buying from them. I'm going to post this to several forums and hope people decided to spread the word. I may even go to the extreme of filing a complaint with the BBB.

They operate under these websites:

www.autolumination.com
www.superlumination.com
www.discountleds.com
www.classicautobulbs.com
and under ebay as baconcc and I think they opened a new account autolumination

[AOW]

Thanks for the heads-up and I hope things work out for you.

[rottenralph]

I just got my Radiantz led taillight from custom dynamics and the commo was great as is the product. They have all the leds you can think of and then a few more.

[indyrednek]

Did you ship them to an address or PO Box?
Also what does it say on your refund as to where it came from?
Thier site says they are in Higley, AZ and it just so happens that I live in Phoenix.
Let me knoe what you find out.

[Sportster Girl]

Originally Posted by indyrednek

Thier site says they are in Higley, AZ and it just so happens that I live in Phoenix.

Ut oh......

[Monstermile]

Originally Posted by indyrednek

Did you ship them to an address or PO Box?
Also what does it say on your refund as to where it came from?
Thier site says they are in Higley, AZ and it just so happens that I live in Phoenix.
Let me knoe what you find out.

They were shipped to a PO box. Zip code 85236 which is Higley, AZ. Their ship from address is a PO box too. I am assuming this is someone running a business from home. That makes the fact of charging a restocking fee an even more bitter pill to swallow.

Restocking = getting the wife to throw them in the correct box in the garage

[indyrednek]

I will try to find them.
PM me with your invoice# amount and refund amount.

[tonyhds]

need to deal with Custom Dynamics !

[TheTick]

Did you call your credit card company? They can adjust the charge/credit to elminate the restocking fee, if it wasn't disclosed.

[Monstermile]

Originally Posted by TheTick

Did you call your credit card company? They can adjust the charge/credit to elminate the restocking fee, if it wasn't disclosed.

I used paypal and it was from my balance.