Sun HD

[Doc45]

For you Colorado guys (at least metro Denver area) I wanted to pass on my experience today at Sun HD in Thornton.

I took my Roadster in today for the 10k service. I didn't buy this bike from them but I have purchased others there. It was like going home again when I walked in, everybody very friendly, asking how I've been, how the bike is doing, how my sons are.

After getting the service squared away I went back into the showroom and just drooled, er I mean, looked over the new bikes (again). One of the sales guys, Steve, saw me oogling the Fat Bob. I told him I'm not in any position to buy but I really liked that bike. He asked if I wanted to take it for a spin. Hell Yeah! (I tried another one a few weeks ago but couldn't go very far), this time he just said "have fun"! Oh my, I definitely know what my next bike will be.

All this time I was waiting for my older son to come pick me up as I knew I'd have to leave my bike there most of the day. Well he got tied up with some Army business longer than expected & couldn't do it. The service writer, Mat, offered up a ride from one of the other guys. I live about 20 miles away and that didn't matter.

Got a call a couple of hours ago that I was good to go, my son was able to take me back & there sat my Sporty, all cleaned and ready for the ride home. Got back as the rain clouds were building, perfect timing.

End of the story, here is a place that still knows what customer service means and how to hold on to their customers. When the time comes to get another bike I know where I'll be spending my money.

[thatdirtykid]

Thats good to hear. I tend to stay away from the dealers, but its always good to know where the good ones are if I ever do need anything.

[wandrur]

Sun nearly always gets every bit of my service. Bought both my bikes from them, and my girlfriend just bought a Kawasaki Ninja from the non-Harley side of the dealership. Love 'em.

[wandrur]

Oh, and don't forget--Sun is having an open house tomorrow starting at 9am!

[philidor1958]

I just got an email about a job interview in Denver. I would hate to relocate from Texas, but a job is a job, and if it pays well, atleast I have a good dealership to visit.

[johnberryus]

I bought my Roadster at Sun in 07 I freaking love those guy's. Got relocated to San Jose last September still looking for a dealer as good as Sun. I miss them bad.

[Doc45]

Originally Posted by wandrur

Oh, and don't forget--Sun is having an open house tomorrow starting at 9am!

You read my mind!
http://xlforum.net/vbportal/forums/s...d.php?t=802626

I'll be up there around 1, maybe earlier.

[ddbhdtech]

Right on Doc45!! Very cool that you take the time to right about you great experience with your dealership. Most love to write about a bad experience but there are few that actually take the time and write about a good experience. If you like the service you recieved at the dealership then may I suggest you also let the managment know because Im sure they would love to hear your story as well. If you are wondering ,no I dont work at your dealership but I do work at one and we love to hear when we are doing something right.

[WalrusJ]

That is a good thing to hear. I have been there to get a couple of items before, but they pretty much let me alone, which is what I generally want when drooling.

Yeah, I wanna look, but not buy. Yet....

Just remember, salesman, that I am a future customer, though. Let me pay off this Sportster first!

[WalrusJ]

Originally Posted by philidor1958

I just got an email about a job interview in Denver. I would hate to relocate from Texas, but a job is a job, and if it pays well, atleast I have a good dealership to visit.

We're not Texas, but we have some good points! Not as humid, good sunshine, GREAT rides in the mountains. You might like it...