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30th July 2012
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XL FORUM TEAM MEMBER
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Join Date: Jul 2012
Posts: 238 Sportster/Buell Model: 1200C Sportster/Buell Year: 1998
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Brand new bike? BOTH bolts let go? This is something they ought to be right on top of! This is a real safety issue - if it were to happen at speed. 
It's unlikely two bolts would break for no reason.
If it's an isolated issue, it's likely due to someone over torquing the bolts, which probably means there are other bolts on it under the same stress, that should be checked and corrected.
If not an over-torque problem it would mean bad bolts, which would spread the problem over more bikes built in that lot.
The factory SHOULD want to rule out and or correct any of these scenarios ASAP. Either of the two latter ones could possibly result in a recall and they don't want that. Best case scenario though is for them to do it before an outside agency tells them to or publicizes a problem. Remember Toyota's market share plummet because some dorks didn't have the presence of mind to pull their floor mat out from under the gas peddle? Instead the media suggested there was a deadly defect. No company wants to go through that!
If the dealer stonewalls you, go higher and the sooner the better and make sure you do two things. Tell the factory folks every detail of your dealership experience and then never forget how these A-holes treated you when you need future service!!!
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I care not for what others think of what I do but I care greatly for what I think of what I do. That, is character! - Theodore Roosevelt 1912
" A citizen may not be required to offer a good and substantial reason why he should be permitted to exercise his rights. The right‘s existence is all the reason he needs." Wollard v Maryland
 
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30th July 2012
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Biker
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Join Date: Jul 2012
Posts: 7 Sportster/Buell Model: Sportster Sportster/Buell Year: 2012
Reputation: 10
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Hey guys, thanks for getting back to me.
I am located in Sydney, Australia. There are only a few hd dealers here, this being the biggest. Are they are well known for poor service .
They have no proof of the bolts being touched by a outside source. I believe they are basing their conclusion on 1) perhaps this has Infact never happened before?
And 2) they have looked at the minor mods I have done myself and think this is a 'DIY' guy and he has had it apart.
I have been sure to document every step of the process, and have a lengthy list of wrong doings by them as far as this matter is concerned.
I am at work atm but once I get home I'll attempt to get some pics up.
Thanks again, you have given me some great stuff to work with.
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30th July 2012
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Flat Track Champion
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Join Date: May 2012
Posts: 610 Sportster/Buell Model: XL1200R Sportster/Buell Year: 2007 Other Motorcycle Model: Road King FLHR Other Motorcycle Year: 2007
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I'm assuming the transmission seal they replaced was the drive pulley shaft seal? The reason I ask, is did they remove/reinstall the RH forward control during the seal replacement?...I don't have my TSM in front of me, but I'll check it later to see.
If so...THEY overtorqued it...
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07 1200R, Supertrapp 2:1, RSD Intake, PowerVision, Superbrace, Progressive 418's...
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30th July 2012
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Biker
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Join Date: Jul 2012
Posts: 7 Sportster/Buell Model: Sportster Sportster/Buell Year: 2012
Reputation: 10
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@Billyj7175 I believe so,that's what they told me. And that a seal and o-ring needed to be replaced. Thanks
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30th July 2012
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Biker
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Join Date: Jul 2012
Posts: 7 Sportster/Buell Model: Sportster Sportster/Buell Year: 2012
Reputation: 10
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@oupa thanks for your imput. I will be sure to use it .
On the day of purchase both me and a mate purchased bikes at the same time, just under $48,000 was spent between us. Some good service is much to ask.
When I made the switch from sports bikes to a Harley I knew they can be problematic. But to have these issues prior to its first service is upsetting to say the least.
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30th July 2012
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I am the great Cornholio!
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Join Date: Aug 2006
Location: Near Philly
Posts: 4,681 Sportster/Buell Model: 1200R Sportster/Buell Year: 2006 Other Motorcycle Model: Suzuki GT550 Other Motorcycle Year: 1974
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Just curious if the foot controls are installed at the factory or as part of the dealer prep.
Also, I wonder if when they worked on the bike if they used the foot controls as a convenient point to tie the bike down on the lift.
I have heard of similar issues happening. A friend of mine went to pick up his wife at work on his Ultra and when he went to fold down the rear floorboard it came off in his hand because the bolt sheared off. Since we were 70 miles from home he took it to a different dealer and they fixed it. Not sure if they submitted a warranty claim or sent the bill to the dealer who works on his bike.
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"I fly - I sail - I throw caution to the wind ..." -Jimmy Buffett
"The main reason Santa is so jolly is because he knows where all the bad girls live." -George Carlin
"So what else is on your mind besides hundred-proof women, 'n' ninety-proof whiskey, 'n' fourteen-carat gold?" Lee Marvin - "The Professionals"
"I won't be wronged, I won't be insulted, and I won't be laid a hand on. I don't do these things to other people and I require the same from them."
John Wayne - "The Shootist"
I wasn't selling moonshine. I was just holding a package for a man in exchange for $80 and didn't even know what was in it. - Daycare owner in Charlotte NC
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30th July 2012
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XL FORUM LIFE MEMBER
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Join Date: Feb 2007
Location: Pittsburgh, PA
Posts: 13,143 Sportster/Buell Model: XL50 0596 Black Sportster/Buell Year: 2007 Other Motorcycle Model: E-Glide Other Motorcycle Year: 2003
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Harley-Davidson Customer Service
3700 W. Juneau Avenue
Milwaukee, WI 53208
(414) 343-4056.
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Bob, a glutton and a winebibber, a friend of bartenders and sinners!
Sportys tend to keep getting faster the longer you own them.
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30th July 2012
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Chief Know It All
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Join Date: Apr 2012
Location: New Hampshire
Posts: 436 Sportster/Buell Model: Iron Sportster/Buell Year: 2009
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I really hate to say it, but it sure seems like us sportster buyers don't always get the same service the big twin buyers do.
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2009 Iron 1250 Kit Stage 2 Light 883 Heads 497 Cams RB LSR 2 into 1 Thundermax Ecm
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30th July 2012
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Master Mechanic
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Join Date: Jun 2011
Location: Springfield Tennessee
Posts: 294 Sportster/Buell Model: XL1200X Sportster/Buell Year: 2012 Other Motorcycle Model: Honda CBR1100XX Blackbird Other Motorcycle Year: 1997
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No we usually aren't the guys dropping off our bikes with a credit card wanting fringe installed on the hand grips and shit lol so we get piss poor service
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30th July 2012
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Master Custom Bike Builder
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Join Date: Jul 2005
Location: Disinformation Superhighway Exit 48
Posts: 3,288 Sportster/Buell Model: XL883H/1200H Sportster/Buell Year: '96
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Quote:
Originally Posted by Bob F
Harley-Davidson Customer Service
3700 W. Juneau Avenue
Milwaukee, WI 53208
(414) 343-4056.
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also @ 1-800-258-2464
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Ol' Big Daddy of the Dirty Ducks MC
I'll see your Twin Cams and raise you 2 more
Unlike the Internet, Al Gore DID INVENT Global Warming
Political Correctness never killed any terrorists.
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